C&M Travel Recruitment
Reservations Ticketing Agent
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Ticketing Support Executive
This is an excellent opportunity for an experienced airfares professional to play a key role in supporting flight operations. The successful candidate will bring strong GDS ticketing experience, ideally using Amadeus, alongside a solid understanding of consolidator bookings, fare construction, ticket reissues, and refunds.
Ticketing Support Executive Role and Responsibilities
- Provide day-to-day support to sales agents on all GDS bookings, consolidator bookings, and related processes.
- Manage flights coming into range, ensuring all international and internal flights are booked efficiently and accurately using GDS.
- Monitor and maintain queues, including schedule change queues, web/native bookings, general queues, and reissues.
- Monitor airline schedule changes, notify agents and customers, and action any necessary amendments.
- Process ticketing, reissue, and refund requests within agreed timeframes and company guidelines.
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Ticketing Support Executive Skills and Experience Required
- A minimum of 2 years' experience in flights, ticketing, or airfares.
- Strong working knowledge of GDS reservations and ticketing, with Amadeus experience preferred.
- Excellent understanding of fare types, fare rules, ticketing procedures, reissues, and refunds.
- The ability to navigate across NDC content, traditional GDS content, and consolidator channels to identify the best flight options for clients.
- Good working knowledge of Microsoft Excel.
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Ticketing Support Executive Key Benefits
- Competitive salary of £30,000 - £35,000, depending on experience.
- 10% annual bonus subject to company performance.
- The opportunity to work with a specialist, award-winning travel company.
- A supportive and knowledgeable team environment.
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