Serco Plc
Resettlement Coordinator
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Resettlement Co-ordinator
Location
HMP Fosse Way, Leicester, LE18 4TN
Salary & Benefits
£32,000 per annum, plus excellent benefits, 40 hours per week (Monday–Friday, 8am–4:30pm).
About the Role
Ready to impact a better future? As a Resettlement Co-ordinator in our Justice and Immigration team, you’ll play a key role in helping individuals prepare for life after custody. Your work will link prisoners to essential resettlement services—quarters for accommodation, finance, identity checks, employment pathways, and community support—while ensuring pre-release preparations are completed professionally.
This high-purpose role fosters rehabilitation and reintegration through cross-team collaboration (internal and external partners). By breaking down reoffending cycles, you’ll build trust and deliver measurable outcomes for individuals and local communities.
Responsibilities
- Deliver daily resettlement support—providing prisoners with timely, accurate guidance on available counselling, qualifications, funding, and life skills.
- Coordinate and complete Resettlement Additional Policy Process (APP) assessments, tracking needs and ensuring outcomes are addressed.
- Support prisoners with practical resettlement needs, including:
- Managing finances/banking arrangements
- Securing accommodation and identification
- Linking to employment opportunities
- Maintain accurate records (electronic systems, case files, trackers) in compliance with regulations and audit requirements.
- Conduct regular block-level visits to engage directly with prisoners, assess emerging needs, and promote available support.
- Collaborate closely with:
- Internal departments (e.g. Probation, Healthcare, Education)
- External partners (charities, belonging services, employers)
- Support specialist interventions, peer mentoring programs, and operational functions (e.g. the Departure Lounge).
- Act as the primary point of contact—ensuring clear, coordinated communication across services.
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Requirements
To thrive in this role, you’ll need:
Essential:
- Experience working with vulnerable populations or in:
- Custodial/justice settings
- Rehabilitation/resettlement programs
- Understanding of reintegration frameworks, including routes to:
- Accommodation
- Employment
- Financial inclusion
- Community reintegration support
- Strong administrative/organisational skills, with the ability to manage multiple, competing priorities.
- Excellent communication—written, verbal, and adaptability to... (...) engage sensitively with detainees, staff, and stakeholders.
- Precision in record-keeping, aligning with legal/compliance standards.
- Independence and initiative, alongside building relationships across collaborations.
Advantageous (but not essential):
- Experience in case-load management, referral coordination, or post-release support.
- Familiarity with prison systems, sentence planning, and release protocols.
- Certification/awareness of rehabilitative policy frameworks.
- Knowledge of catergorisation thinking/National Offender Management Services (NOMS) pathways.
Benefits
Your success is supported by a world-class benefits package—aligning with our commitment to fostering growth and work-life balance:
- Leave: 23 days holiday + bank holidays (upgradeable to +5 days per year).
- Pension: 6% contributory.
- Training/Development:
- Over 1,100 internal courses.
- Funding for apprenticeships (e.g. Level 3 Team Leader, Level 5 Operations Manager).
- Mentorship, internal progression, and career advancement support.
- Health & Wellbeing:
- Employee Assistance Programme.
- 24/7 virtual GP access.
- 20% discount at Serco leisure facilities.
- Wellbeing app and Bupa HealthLine support.
- **Discounts:**Access to 25,000+ UK retailers, including food, clothing, and leisure.
- Charity: Paid volunteering day, tax-free Payroll Giving through the Serco People Fund Charity, or “roundup” donations from monthly salary.
- Employee Networks: Cultural, inclusive spaces for:
- Gender Expression, LGTBIQIA+ colleagues
- Parents and carers
- Veterans and former military
- Disability-rights initiatives
- Diverse cultural/ethnic backgrounds
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About Us
At Serco, a global mission drives every daily operation across five core sectors: Defence, Justice, Immigration, Healthcare, and Transport. With 50,000+ colleagues worldwide, we align under values of Trust, Care, Innovation and Pride.
As a Top Great British Employer of Veterans 2026, a Disability Confident Leader, and a Gold Inclusive Employer, we dedicate ourselves to equal opportunity, wholistic support, and fair opportunities at every career stage.
Flexibility, hybrid working, and reasonable adjustments are offered where possible. Importantly—our meet the candidate interviews include:
- Applicants with disabilities: Participation in the Serco Guaranteed Interview scheme (opt-in during application).
- Veterans and candidates with lived experience of the justice system: Direct interview access if you meet baseline criteria—opt-in also available.
For support with your application, write to recruitmentuk@serco.com—we’re here to help.
Serco – Together, We Build a Better Future. Apply today to create transformative impact. For more details, see #JusticeJobs.
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