IHG Hotels & Resorts
Residence Concierge Manager - Six Senses London
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Residence Concierge Manager - Six Senses London
Residence Concierge Manager
At Six Senses Residences, we help individuals reconnect with themselves, others, and the world around them—rooted in local sensitivity and global sensibility, with experiences built on emotional hospitality, responsible and caring practices, fun, quirkiness, and pioneering wellness.
As Residence Concierge Manager, you will be instrumental in upholding the Sustainability, Wellness, and Out-of-the-Ordinary principles that define our brand. You will actively champion and participate in all brand initiatives while ensuring they remain central to our operations.
About the Role
As Residence Concierge Assistant Manager, this role is critical in delivering exceptional resident experiences—the foundation of our high standards.
Responsibilities
As Residence Concierge Manager, you will oversee the smooth and efficient operation of all concierge functions, including:
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Delivering exceptional, personalised experiences
- Assess residents' needs and provide tailored, brand-aligned solutions
- Maintain compliance with Six Senses Residences policies and standards
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Comprehensive resident support
- Handle all resident requests for services, information, packages, mail, messages, and special arrangements
- Recommend, plan, and arrange activities, experiences, and services aligned with residents' preferences
- Serve as the key escalation point for resident concerns, ensuring swift and effective service recovery and resolution
- Ensure a seamless resident experience from arrival through departure
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- Team leadership and operational excellence
- Supervise and motivate concierge hosts—inclusive of shift planning across all concierge desks
- Lead a high-performing team, driving consistently excellent service standards
- Foster a positive, inclusive, and professional team culture
- Provide coaching, mentoring, and performance feedback to support team development
- Collaborate closely with internal departments to align services and maintain operational efficiency
Requirements
To excel in this Residence Concierge Manager role, you must meet the following standards:
Qualifications & Experience
- A Bachelor’s degree in Hospitality, Hotel Management, or Business or 3+ years’ experience in a leadership role within residential hospitality
- Proven experience leading a team of residential concierge hosts or a similar supportive role
- Strong decision-making ability with a track record of resident satisfaction, team-motivation, and high-performing outcomes
- English fluency is mandatory; a second language is an advantage
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Technical Competencies & Skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with hotel systems (POS, PMS, CRM platforms)
- Superior knowledge of guest-related functions, concierge services, and local area amenities
- Experience with residential portal platforms (highly preferred)
Soft Skills & Attributes
- Problem-solving, multi-tasking, and adaptability
- Exceptional communication skills
- Computer literacy and proactive approach
Eligibility
- Must hold the legal right to work in the UK—no sponsorship available for this role
This is intended as a general overview; the role may include additional responsibilities beyond what is listed.
Company Commitment
Six Senses London is an equal opportunity employer. Our policies apply to all terms and conditions of employment.
Interested but don’t meet every requirement? We encourage you to apply—your unique perspective could be exactly what we need!
Apply today and begin an extraordinary journey.
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