Safety and Security: 5%

• Maintain a safe and secure living environment by enforcing university policies and procedures across residence halls.
• Respond to emergencies and escalating situations, ensuring the safety and well-being of residents.
• Collaborate with Campus Safety, Facilities staff, and other Student Life staff to implement proactive safety education and awareness within NYU London’s residences, with particular focus on First Year residential spaces.

Deputise for Residence Life Manager: 5%

• Deputise for the RLM and lead the Residence Life department in their absence, in coordination with the RLC for Upperclass students as needed.
• Provide oversight and guidance to Residence Life staff, ensuring continuity of operations and an excellent standard of care.
• Represent the department in meetings and decision-making processes, maintaining a focus on the needs of First Year students.
• Serve as back-up for the RLC for Upperclass students.

Administrative Tasks: 30%

• Assist with the planning and coordinate delivery of check-in/check-out processes, room assignments, and other administrative tasks as needed and assigned by the RLM.
• Coordinate the thorough, timely, and accurate completion of reports and other administrative tasks per departmental standard operating procedures.
• Support the Residence Life Manager in monitoring and administering resident occupancy, team office management operations, and general office procedures.
• Oversee the completion of Residential Living Agreements across all residences, and ensure initial (BASE or equivalent) meetings are conducted with every First Year student shortly after arrival.
• Maintain regular office hours across NYU London locations.
• Assist with the design and implementation of residence hall, area, and departmental assessment initiatives.
• Contribute to the management of relevant Residential Life budgets.
• Provide effective and inclusive communications to staff, other areas of the University administration, and residents. Liaise with the communications function across the larger Student Life team as needed.
• Regularly check and update student intranet and webpages relating to Residential Life.
• Visit buildings to investigate and resolve complaints. Report maintenance issues and assist with health and safety inspections.

Other Duties: 5%

• This position serves as a critical team member in the Student Life department as a whole. As such, a general attitude of a team approach to the work is critical. Duties not described above may be assigned to meet business need.
• Provide support to other teams within the Student Life department during high performance and peak periods of the semester, such as orientations, student arrivals, key events, or student departures.
• Provide cover for reception front desk as needed.
• Complete other duties as assigned by the Student Life Managers, Associate Dean of Students, or Deputy Site Director.
• Work non-traditional hours, including evenings, weekends, and bank holidays, as required.
• Be available and on-call to provide support during urgent situations or emergencies, ensuring the safety and well-being of residents and staff.

Qualifications

Position Qualification

Required Education

• Educated to degree level or equivalent qualification/experience.

Required Experience

• Comprehensive experience of living in London and the UK.
• Demonstrated history of leading within student support programs and services or equivalent.
• Demonstrated ability to deliver high-quality customer service and support direct reports in delivering inclusive, effective service.
• Minimum of two years’ experience of working in a supportive, problem-solving role.

Required Knowledge, Skills, and Abilities

• Strong organisational skills: Ability to prioritise tasks, manage multiple projects simultaneously. Punctual, responsible, self-motivated, and flexible.
• Strong written and verbal skills are essential.
• Exceptional interpersonal and communication skills as well as a sincere concern for others: Ability to communicate clearly and effectively with a diverse range of people, including students, staff, parents, and external partners.
• Strong motivation to learn and continuously upskill.
• Demonstrated ability to assess complex situations, identify problems, and develop effective solutions in a timely manner.
• Cultural and developmental competence: Strong understanding of the challenges faced by young adults at university and those living abroad, and demonstrable commitment to promoting a diverse and welcoming environment, as evidenced by prior successful and innovative measures.

Preferred Experience, Skills, and Abilities

• Knowledge of London: Familiarity with the local area and the resources available to support students in various situations.
• Demonstrated managerial experience of 1 year.
• Working for a global organisation, and/or within the student services sector.
• Experience of being on call outside of working hours, and/or being responsible for handling difficult or urgent calls from customers/clients and resolving them professionally and expediently (with support wherever needed from local emergency support services, key partners, and team leadership).
• Personal experience of studying or living abroad: Insight into the unique challenges and opportunities of living in a foreign country, providing empathy and support to international students.
• Familiarity with the American higher education system: Understanding of the academic and residential life expectations within the context of a U.S.-based institution.

Additional Information

• Candidates must have the unrestricted right to work and live in the UK prior to appointment.
• Further benefits include: 28 days annual leave pro rata, USS pension scheme, and private medical insurance (optional).
• Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.
• NYU London is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from under-represented individuals in the profession, across colour, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU London affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.
• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
• EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity