Vita Group
Residence Manager
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Residence Manager – Birmingham
Salary: £38,000
Contract: Permanent, 42.5 hours per week
About the Role
Vita Student, a provider of modern, luxury student accommodation, seeks a **Residence Manager to oversee daily operations at one of their premium Birmingham properties. The ideal candidate will ensure a safe, welcoming, and luxurious environment for residents while managing a team, maintaining standards, and resolving operational challenges with finesse.
Our apartments feature studios and shared spaces, blending style, comfort, and luxury with state-of-the-art amenities. This role is critical and highly visible, directly impacting resident satisfaction and brand reputation.
Key Responsibilities
Leadership & Team Management
- Lead a multidisciplinary team including Assistant Managers, Supervisors, Maintenance Operatives, Customer Service, and Housekeeping.
- Foster a positive work environment rooted in clear communication, empathy, and high performance standards.
- Streamline best practices to ensure service excellence and operational efficiency.
Tenant Management
- Handle all resident enquiries, complaints, and disputes with professionalism and solutions.
- Maintain strong relationships with tenants and guests to foster loyalty.
Maintenance & Property Oversight
- Coordinate repairs and maintenance requests, ensuring timely resolution.
- Conduct property inspections to identify and address issues promptly.
Financial & Budgetary Management
- Manage tenant agreements and monitor Profit & Loss (P&L) metrics.
- Identify cost-saving opportunities without compromising luxury amenities.
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Health, Safety & Compliance
- Enforce building regulations and safety protocols to ensure compliance and minimal risks.
- Serve as the first point of contact for emergencies, prioritising resident safety.
Marketing & Events
- Promote vacant studios, organise property viewings, and manage the leasing process.
- Coordinate community events and initiatives to enhance resident experience.
Who We’re Looking For
Professional Experience
- Overseen team management (with staff of 6+), including daily operations and budgeting.
- Demonstrated success in a premium/luxury brand role, acting as an ambassador who embodies and promotes brand values.
- Experience in brand communication, customer service programmes, and budget management.
- In-depth knowledge of facilities management, maintenance protocols, and safety compliance.
- Proven ability in negotiating contracts and cost-reduction strategies.
Technological Aptitude
- Proficiency in using various technology systems and software to manage operations efficiently.
Personal Characteristics
- Outstanding interpersonal and leadership skills to inspire teams and resolve conflicts.
- Strategic mindsets with adaptability and resilience for a varied, rotational schedule.
- Results-driven attitude, exemplifying the company’s commitment to excellence.
- Flexibility: Working hours may commence as early as 7am and extend until 9pm. Average weekly expectations include 2 late finishes and 1 weekend shift every 3-4 weeks.
Why Work for Vita Student?
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As a luxury housing company, Vita prioritises delivering an exceptional student experience. Our Residence Manager plays a vital role in upholding these standards while enjoying a range of impactful perks:
Workplace Benefits
- 22 days paid holiday per year, increasing to 25 with tenure.
- 8 paid Bank Holidays (England & Wales).
- Perkbox: Access to exclusive offers—from discounted cinema tickets to supermarket savings, holidays, and more.
Employee Wellbeing & Growth
- Royal London Pension: Vita Group contributes 3% of salary to your pension, plus 5% contribution from you.
- Annual parties & events to celebrate achievements and build camaraderie.
- Recognition programs, including:
- Employee of the Month
- Community Champion
- Experience and Golden Buzz Awards
- Work Anniversary Celebrations
Career Progression
- Thorough onboarding and training through Bronze, Silver, Gold, and Platinum schemes.
- Recognition for excellence and dedication.
Employee Support
- 24/7 Access Essenial Support (AESS): Confidential, personal and work-related guidance services.
Vita Group: "Only the best of the best join us here. We’re proud to offer luxury accommodation and pride ourselves on ensuring every resident has a premium experience."
Important Notes
- Unfortunately, Right to Work Sponsorship cannot be provided – eligibility verification is required.
- Satisfactory pre-employment checks (including Disclosure & Barring Service (DBS) checks) are mandatory prior to appointment.
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