IHG
Residences Concierge - Six Senses London
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Residences Concierge
As a Residences Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. As a Concierge, I recognize that my role is critical in creating exceptional resident experiences.
Duties and Responsibilities
As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
- I am committed to behaving professionally and setting an example for my colleagues, residents, and partners.
- I will adhere to Six Senses principles, core values, best practices, guidelines, and objectives while demonstrating respect for diverse cultures and nationalities.
- I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the Residents.
- Respond to a wide variety of residents’ requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents’ standards and policies.
- Accommodate special requests whenever possible.
- Process and handle all residents’ requests regarding packages, faxes, messages, and mail which may be either outgoing or incoming.
- Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in-house events, directions, etc.
- Coordinate with departments for transfer-related requests and assist residents with transfers to and from the residences if required.
- Recommend, schedule, and plan with the residents for their preferred activities during their stay.
- Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighborhoods).
- Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
- Have knowledge of countries within reasonable reach and what they have to offer.
- Have knowledge of the history and demographic facts about the current country.
- Maintain a high standard of personal appearance, grooming, and hygiene.
- Have knowledge of all safety, security, and emergency procedures related.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
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Qualifications
To execute the position of Residence Concierge, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms. I have excellent knowledge of guest-related functions, guest service, and local surrounding areas.
- Knowledge of residential portal platform would be an advantage.
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem-solving and multi-tasking skills.
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All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Residences Concierge Host at Six Senses Residences. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Residences is an equal opportunity employer. This policy applies to all terms and conditions of employment.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey?
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
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