ExtraCare Charitable Trust
Resident Engagement Officer
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Resident Engagement Officer
Resident Engagement Officer
ExtraCare Charitable Trust
Are you an experienced Resident Engagement Officer looking to develop your career with an award-winning, forward-thinking charity?
About the Role
You will help support the delivery of high-quality resident engagement across ExtraCare’s villages and schemes, ensuring residents have meaningful opportunities to influence services, shape decisions, and contribute to vibrant, inclusive communities.
Working closely with the Housing and Resident Engagement Manager, you will:
- Promote resident voice
- Support Resident Forums and Associations
- Gather and analyse feedback
- Turn resident insight into practical service improvements, aligned with ExtraCare’s vision of better lives for older people
The role embodies ExtraCare’s mission to create sustainable communities—providing homes older people want, lifestyles they enjoy, and care when needed—while fostering an empowering, compassionate, collaborative, and transparent approach.
Why Join ExtraCare?
ExtraCare’s Belonging at ExtraCare strategy ensures a culture of diversity, inclusivity, and career growth, including:
- Equitable training and development opportunities
- Investors in People Gold accreditation, recognising shared values and continuous improvement
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By joining The ExtraCare Charitable Trust, you’ll contribute to inspiring better lives for older people.
Benefits
- 25 days annual leave + public holidays
- Contributory pension (up to 9%)
- Buy and sell holiday guarantee
- Free life insurance
- Cycle-to-work scheme
- Attendance reward
- Free on-site gym membership
Role Details
Post: Resident Engagement Officer Hours: 37.5 per week (Full-time / Permanent) Location: Head Office (Coventry, CV3 2SN) / ExtraCare locations as required Salary: £37,500 per annum
Key Responsibilities
- Support the Housing and Resident Engagement Manager in implementing ExtraCare’s resident engagement framework, ensuring residents shape decisions about homes, services, and communities.
- Overseer Resident Forums, resident groups, and engagement events, including:
- Coordinating meetings, agendas, minute-taking, and action follow-ups
- Ensuring transparent and timely action tracking
- Promote broad and diverse resident participation, encouraging engagement from all residents, including underrepresented groups.
- Establish and sustain Resident Associations, providing guidance, learning sessions, and operational support.
- Collect, analyse, and interpret feedback from:
- Forums, surveys, complaints/compliments, local events, and informal discussions
- Identify key themes and service improvement opportunities
- Collaborate with operational teams to:
- Communicate resident feedback effectively
- Feedback into service planning, policy, and continuous improvement
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Additional Notes
- See the full job description for complete details.
- Deadline: Wednesday, 22nd July 2026.
- Interviews: TBC.
ExtraCare’s Commitments
- A fair, inclusive, and supportive workplace, reflecting societal diversity.
- Reasonable adjustments for candidates during recruitment.
- Note: No UK Visa sponsorship offered.
“Be the first to apply and make a meaningful impact on the lives of our residents.”
ExtraCare reserves the right to close advertisements early.
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