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Resident Engagement Officer
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Resident Engagement Officer
Resident Engagement Officer
Wolverhampton Homes Ltd
Salary: £32,475 – £34,995 (pro rata for full-time equivalent) Hours: 37 hours per week (including some evenings/weekends for engagement work) Location: Wolverhampton (community-based work across the city) Job Type: Permanent
Overview
Join our Communications & Engagement team as a Resident Engagement Officer, working directly with residents to ensure their voices shape and improve Wolverhampton Homes’ services. This hands-on, people-focused role includes:
- Supporting customer feedback initiatives under Tenant Satisfaction Measures and Consumer Standards
- Co-creating opportunities for residents to engage with service developments
- Building trust and collaboration across communities, stakeholders, and internal teams
Key Responsibilities
To succeed, you’ll:
- Facilitate engagement:
- Co-design and deliver engagement events (including evenings/weekends when needed)
- Manage Tenant Satisfaction Measures and feedback mechanisms
- Accurately capture resident insights and drive actionable improvements
- Build relationships:
- Foster connections with residents, tenant groups, communities, and external partners
- Represent Wolverhampton Homes professionally at community gatherings
- Support initiatives:
- Develop consultations, surveys, and engagement programmes
- Share resident voice themes with cross-functional teams
- Maintain records and compile reporting on engagement activities
- Advocate for resident involvement:
- Proactively create opportunities to solicit and integrate resident input
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About You
The ideal candidate has:
- A genuine passion for community work and building trust-based relationships
- Strong communication skills to listen actively and liaise effectively across diverse audiences
- Organisational flavour: ability to prioritise tasks, follow up on commitments, and manage workloads independently
- Flexibility to work across multiple locations and occasionally outside standard office hours
- Customer-centric mindset with a solutions-focused approach
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Our Organisation
We are committed to enhancing the city of Wolverhampton through:
- Delivering high-quality, safe, vibrant neighbourhoods
- Actively involving employees at all career stages
- Celebrating a diverse, inclusive workforce and offering equality forums
Wolverhampton Homes values people who represent the communities we serve. If you are driven to improve lives through engagement, we’d love to hear from you.
Important note: Applications may be considered before the advertised deadline if a strong candidate pool develops.
Next Steps
Interviews: 14 July 2026 Nominations close: 3 July 2026
Questions about the role? Informal discussions/contact: Jade Distant – Customer Voice and Engagement Business Partner 📧 Jade.Distant@wolverhamptonhomes.org.uk
Application queries: Katie Dugmore (Talent Attraction & Resourcing Specialist) 📞 07891059145
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