Lewisham Council
Resident Engagement Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Resident Engagement Officer
Resident Liaison Officer (Housing Investment & Retrofit Programmes)
Discover Yourself in Lewisham
Lewisham Council welcomes applicants from all backgrounds and is proud to be the UK’s first Borough of Sanctuary, championing the rights of refugees and migrants. Here, your role makes a tangible difference in our vibrant, culturally diverse communities.
About the Role
Are you experienced in resident-facing roles—particularly within social housing, housing services, or a comparable public-sector environment? Do you thrive in roles requiring:
- Clear, sensitive communication with diverse residents, including explaining technical works in accessible language?
- Acting as a key point of contact during on-site projects, managing expectations, access, and communication effectively?
- Tracking, logging, and resolving resident complaints/issues in collaboration with contractors and project teams?
If so, this role is for you.
The Resident Liaison Officer supports Lewisham’s housing investment and retrofit programmes, ensuring smooth delivery by:
- Coordinating resident engagement activities
- Managing day-to-day communication across estates and households
- Supporting positive resident experiences from start to finish of works
- Working closely with contractors, surveyors, energy advisors, and Council teams
Responsibilities
Core duties include:
- Proactive resident liaison: Ensuring clear, compassionate communication about ongoing/upcoming works.
- Issue resolution: Logging, tracking, and escalating resident concerns in collaboration with contractors and internal teams.
- Community engagement: Supporting schemes to improve accessibility, inclusion, and trust between residents and housing teams.
- Collaboration: Working with contractors, surveyors, and community partners to facilitate works in occupied homes.
- Record-keeping: Maintaining accurate logs of consultations, complaints, and project progress.
- Accessibility compliance: Ensuring activities align with equality and inclusion principles, including support for vulnerable residents.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
** Requirements**
We’re looking for a professional with:
- Strong experience in resident-facing social housing, capital works, or public-sector roles.
- Proven ability to explain technical/planning processes clearly and sensitively to diverse audiences.
- Exceptional interpersonal skills, including trust-building, managing expectations, and conflict resolution.
- Hands-on experience with resident engagement initiatives—especially in occupied housing environments.
- Commitment to equality, diversity, and inclusion (EDI), plus a genuine desire to support marginalised groups.
- Solid record-keeping and reporting skills essential.
Benefits
Beyond a rewarding role, Lewisham offers:
- Competitive salary: £40,404 – £41,637 per annum (progressive with experience).
- Generous holiday entitlement and flexible working arrangements.
- Access to the Local Government Pension Scheme.
- Family-friendly policies, including season ticket loans and bicycle leasing.
- Dedicated staff discounts (e.g., subsidised gym memberships).
- A supportive, inclusive culture with dedicated staff networks.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Location & Working Arrangements
The role is primarily based in Laurence House, Lewisham, with a hybrid model (office and regular home-based working). Some evening/weekend work may be required to accommodate resident engagement.
Special Conditions
- Basic DBS check required.
- Applications are anonymous; CVs are not accepted.
Recruitment Process
Applicants must adhere to the Recruitment Handbook. Your application must:
- Demonstrate full completion of the form.
- Address each criteria from the Person Specification in your supporting statement.
Contact SeanHaslam@lewisham.gov.uk for an informal discussion.
Diversity, Equity & Inclusion Commitment
Lewisham Council is a Disability Confident employer. If you require reasonable adjustments during the application/interview process, please get in touch. We are committed to supporting applicants through schemes like Access to Work.
Stay connected: LinkedIn • Facebook • Twitter • Instagram
(N.B.: Early closure to recruitment shortlists may apply. Full job description and person specification available here.))
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location