Equans UK & Ireland
Resident Liaison Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Equans is looking for an experienced Resident Liaison Officer to join our team in Croydon on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works.
As a Resident Liaison Officer, you’ll act as the main point of contact between residents, our site team, and project managers — helping to minimise disruption, manage expectations, and maintain strong relationships within the local community.
A full UK driving license is essential for this role.
Key Responsibilities
- Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.
- Work closely with site managers and supervisors to ensure residents’ needs are understood and met.
- Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.
- Attend and support resident meetings, open days, and community engagement events.
- Keep accurate records of resident interactions, access arrangements, and any special requirements.
- Ensure residents’ homes are treated with care and respect during all works.
- Promote Equans’ commitment to excellent customer service and community partnership.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who You Are
- Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).
- Excellent communication and interpersonal skills, with the ability to build trust quickly.
- Organised and proactive, able to manage multiple tasks and priorities effectively.
- Empathetic and patient, with a professional and approachable manner.
- Confident working independently and as part of a wider site/project team.
- Strong IT and administrative skills for managing resident data and communications.
- Full UK driving license
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary and benefits package
- 24 days annual leave + bank holidays
- Pension scheme and life assurance
- Employee benefits platform with discounts and wellbeing support
- Opportunities for professional development and career progression within Equans
Who We Are
At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do — and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location