The Construction Index Ltd
Resident Liaison Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Type: Full Time
Region: Wales
Town/City: Cardiff
Posted: 06/07/2026
Reference: RLOCF10_1783325649
Job Description
Location: Cardiff
Duration: 12-Month Contract
Start Date: ASAP
Salary: Negotiable (depending on experience)
MadiganGill are currently seeking a proactive and personable Resident Liaison Officer (RLO) to join a construction team on a 12-month contract, with an immediate start available.
As the key point of contact between the site team and residents, you will play a vital role in ensuring clear communication throughout planned construction and refurbishment works to occupied residential flats. This is an excellent opportunity for someone with strong customer service skills who enjoys building positive relationships and resolving issues professionally.
Key Responsibilities
- Act as the main point of contact for residents before, during, and after construction works.
- Keep residents informed of project schedules, upcoming works, and any changes that may affect them.
- Conduct resident visits and maintain regular communication to ensure a positive customer experience.
- Respond to resident enquiries, concerns, and complaints in a timely and professional manner.
- Liaise closely with site managers, supervisors, and subcontractors to coordinate works and minimise disruption.
- Maintain accurate records of resident communications, appointments, and feedback.
- Assist with access arrangements and ensure residents are aware of health and safety requirements.
- Support the successful delivery of the project by promoting excellent customer satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Housing Officer, or in a customer-facing role within construction, housing, or property maintenance is preferred.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft Office and maintaining accurate records.
- Ability to remain calm, empathetic, and professional when handling complaints.
- Full UK driving licence is desirable but not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Immediate start.
- 12-month contract with a well-established construction company.
- Negotiable pay rate, dependent on experience.
- Opportunity to work on a high-profile residential project.
- Supportive and professional working environment.
If you have excellent people skills and enjoy making a positive difference for residents during construction projects, we'd love to hear from you.
Apply today with your CV for immediate consideration.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location