United Infrastructure Ltd
Resident Liaison Officer
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United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure –
Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure -
Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
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Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Job Description
We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.
About The Role
As the key point of contact for residents, you will:
Engage with customers through newsletters, meetings, visits, and open days. Ensure residents are kept informed of works, processes, and any changes or updates. Provide excellent customer care and aftercare, ensuring works are completed to a high standard. Manage expectations and communication between residents, clients, and our operations teams. Handle potentially challenging situations with empathy, professionalism, and resilience.
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This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference.
A full UK driving licence and access to a car are essential for this role.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
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