United Living Group
Resident Liaison Officer
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Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services.
As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through home-visits, newsletters, meetings, and resident open days.
You will ensure residents are aware of the works processes and will communicate updates/changes accordingly. In addition, you will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client, and our operations teams.
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This role will include the necessity to travel as you may be required to travel to various sites in London (via car or public transport). All applicants must have a valid UK driving licence.
All applicants will be required to undertake a DBS check.
Qualifications
With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
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You will be resilient under pressure and understand the need for discretion and respect in a public-facing role.
Additional Information
If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
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