Homes for Students
Resident Services Assistant
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Resident Services Assistant – Foundry Courtyard (29 Hours Per Week)
About the Role
Are you passionate about providing exceptional customer service and creating a positive and supportive environment for students? If so, the exciting opportunity to join Homes for Students as a Resident Services Assistant at Foundry Courtyard is waiting for you.
Hours:
- Monday to Friday (4 x 6-hour days, 1 x 5-hour day)
Your Responsibilities
As a Resident Services Assistant, you will:
- Provide a warm and friendly meet-and-greet service, reception support, and help desk assistance.
- Offer administrative support to the operations team and General Manager.
- Deliver exceptional customer care to students, visitors, and external contacts.
- Operate a professional helpdesk and telephone service, responding promply to queries.
- Handle customer and visitor inquiries via email, website, telephone, and in-person.
- Support open days, intake days, and departures, ensuring smooth procedures.
- Act as a role model for excellent service delivery and inspire team members.
- Problem-solve and address/resolve complaints in a professional manner.
- Organise workload efficiently to meet deadlines without close supervision.
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What We’re Looking For
Here’s what success in this role will require:
- Exceptional customer service skills, combined with a helpful, patient, and approachable attitude.
- Strong IT proficiency, with experience using Microsoft Office software.
- Quick and effective learning ability to adapt to new challenges.
- Outstanding communication and interpersonal skills in a diverse environment.
- Problem-solving skills, keeping students’ needs a top priority.
- Experience prioritising tasks whilst maintaining professionalism under pressure.
- Customer service experience (desirable but not mandatory).
- Ability to work collaboratively in a team with a flexible, adaptable mindset.
Benefits on Offer
Joining homes for students means more than just a job—it’s an opportunity to grow and enjoy life’s perks alongside your work:
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- Generous holiday package: 25 days holiday + bank holidays to recharge.
- Exclusive retail discounts to make life more affordable.
- Birthday off!: Take a day to celebrate with a much-needed break.
- Cycle to work scheme—stay active and eco-friendly.
- Community impact: Enjoy 2 charity days per annum.
- Professional development: Opportunity to work towards nationally recognised qualifications.
Why Join Homes for Students?
At Homes for Students, we believe in:
- Integrity and doing good
- Supporting one another
- Fostering connections
- Equal opportunities and inclusivity
We’re proud members of Inclusive Employers and actively encourage applications from candidates of all backgrounds—we welcome discussions about reasonable adjustments if needed.
Ready to make a difference in a dynamic team? If so, we’d love to hear from you! Join Homes for Students and inspire students in your daily interactions.
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Jessica, London
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