deverellsmith
Resident Services Host
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Resident Experience Host - London
We are working on behalf of our client, a leading operator in the co-living sector, to find a Resident Experience Host for their building in London.
The Role:
Our client is looking for someone to act as the face of their co-living building, playing a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. Alongside the rest of the team, you'll help shape a vibrant culture within the building. While this role is focused on service delivery, our client wants their service to feel human and informal, so they're looking for candidates who genuinely enjoy meeting new people.
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Duties will include:
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Managing and responding to general enquiries via phone, email, and other channels
- Key and parcel management
- Rectifying any unplanned cleaning emergencies and proactively dealing with any minor maintenance issues
- Co-ordinating, instructing, and allowing access for services to the development
- Recording, monitoring, and responding to any resident feedback
- Managing bookings of meeting and event spaces for residents and external guests
- Providing clear and concise handovers to the day team arriving on shift
- Conducting daily building walks and monitoring CCTV
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Our client is looking for candidates with:
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Previous experience using the Yardi CRM system
- Exceptional customer service skills and a natural people person who can quickly build rapport
- A high level of organisation and the ability to make decisions under pressure
- Excellent communication and listening skills
- A high level of attention to detail
- Confidence with IT software and systems
If you feel you'd be a great fit for this role, please get in touch or apply directly - we'd love to hear from you.
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