St Monica Trust
Resident Support Assistant
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Resident Support Assistant
Resident Support Assistant
Hours: 32 hours per week Hourly rate: £13.48 per hour Salary Range: £28,038.40 annually Contract Type: Part-time
Job Purpose
The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This role is not a care or nursing position. Instead, it focuses on creating a comfortable, welcoming environment for residents, delivering excellent customer service, and working collaboratively within a "one-team" approach to enhance the overall resident experience.
Key Responsibilities
Service Delivery
- Provide a holistic, person-centred service to ensure residents’ hospitality, housekeeping, and catering needs and preferences are met in collaboration with other teams.
- Maintain a high standard of hygiene, adhering to health and safety, infection control, food hygiene legislation, and St Monica Trust’s policies and procedures.
- Perform regular room checks, ensure communal spaces (including laundry sorting) remain comfortable, clean, and hygienic.
- Meet residents’ unique needs and collaborate with colleagues across care teams.
- Keep lounge areas (if applicable) prepared for use as a coffee and bar venue for residents and visitors.
Skills & Experience
Communication
- Write concise notes/messages with strong numeracy, literacy, and verbal skills.
- Adapt communication for residents with differing abilities.
- Influence and delegate effectively; follow instructions and procedures.
- Demonstrate strong customer service skills across multiple communication methods.
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Problem-Solving & Analysis
- Analyse and evaluate information while adapting your style/approach strategically.
- Structure tasks efficiently, anticipate issues, and troubleshoot challenges.
- Make timely referrals to line managers and challenge existing processes to improve efficiency.
Well-being & Values
- Respect cultural/individual differences (critical for working with older adults, including dementia patients).
- Show genuine interest, care, and attentiveness while create a welcoming impression.
- Collaborate with residents and families, tailoring services to meet individual needs.
- Safeguard health and security by reporting hazards or incidents immediately and adhering to equality/diversity policies.
Teamwork
- Work effectively in a team environment.
- Develop trusting relationships with colleagues, residents, and families.
- Prepare for challenging scenarios, ensuring emotional and physical resilience.
Knowledge & Qualifications
Essential
- Proficiency in IT and standard office software (Microsoft Word, Outlook/email, file management).
- Basic food preparation and cleaning techniques.
- Understanding of older adult care and associated issues.
- Safeguarding of health and safety principles.
- Customer service essentials.
Desirable
- Level 1 or 2 Food Hygiene qualification (or equivalent).
- Level 2 Healthcare Cleaning certification.
- General education up to GCSE (or equivalent).
- Experience with Microsoft 365 or video conferencing (Zoom/Facetime).
- Prior care setting work experience.
- Training in safe moving and handling.
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Important Additional Information
- Duties must comply with St Monica Trust’s Equality, Diversity & Inclusion Policy.
- This role profile includes key responsibilities but does not outline all tasks.
- The Rehabilitation of Offenders Act 1974 does not apply; any criminal convictions (including spent ones) must be disclosed at application.
Why Work for St Monica Trust?
By joining the St Monica Trust, you’ll become part of a team that: ✅ Offers competitive salary and generous pension scheme. ✅ Benefits from subsidised staff meals and career training opportunities. ✅ Experiences foundational values, committed to making older adults' lives vibrant through connection, choices, and contribution.
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About St Monica Trust
We thrive on quality care rooted in a culture of exceptional staff. As a growing charity, we seek caring, committed individuals to build lasting relationships with our residents.
At St Monica Trust: 🔹 "Members of our exceptional team strive to enrich lives through compassion." 🔹 Diverse paths available—housekeeping, care, hospitality, or administrative roles. 🔹 Diverse and inclusive culture – adaptable to meet job applicants' needs.
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