Mears Group PLC
Resident Welfare Officer
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Resident Welfare Officer
Resident Welfare Officer
- Annual salary: up to £29,856.80
- Car allowance: £3,500
Location & Contract
- Location: Middlesbrough/ Stockton/ Hartlepool (field-based)
- Contract: Full-time, permanent
- Hours: 40 per week (Monday–Friday, 8.30 am–5 pm)
- Required start: On patch by 8.30 am
- Exception: Must participate in the "On-Call (OOH) rota — 1 week in 7 (Monday–Monday)
About The Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.
This front-line role combines:
- Administrative
- Practical
- Pastoral responsibilities
Key Responsibilities:
- Manage your own diary and property portfolio
- Conduct property inspections
- Raise & follow up on work orders (repairs, including for void properties)
- Balance administrative tasks with direct support work
- Maintain regular contact with service users via:
- Face-to-face visits
- Telephone calls
- Encourage engagement with:
- Appointments
- Support services
- Support service users with:
- Health needs
- Financial matters
- Repair requests
- Move-on processes
- Assist with:
- Appointments
- Referrals (with fallback support provisions)
- Help secure appropriately sized accommodation
- Arrange food parcels and ensure access to essential resources
- Conduct needs assessments for:
- Individuals
- Families
- Develop support packages to promote independence
- Contribute to a team supporting vulnerable groups:
- Homelessness
- Drug misuse
- Mental health challenges
- Human trafficking survivors
- Individuals with offending histories
- Escalate incident reporting for any welfare concerns or potential safeguarding issues
- Clean void properties to accelerate occupancy
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Role Criteria
Essential
- Demonstrable experience in a similar role within:
- Housing
- Support
- Welfare services
- Strong communication skills for:
- Clients
- Colleagues
- Ability to:
- Manage conflict
- Handle challenging situations
- Microsoft Office proficiency with general IT competence
- Willingness to:
- Work independently
- Drive initiative
- Knowledge of local support services/housing pathways
- Commitment to safeguarding principles
- Strong time management to balance:
- Competing priorities
- Full UK driving licence (essential for travel between properties/appts.)
- Demonstrated skills in:
- Empathy
- Patience
- Supportive attitude
- Resilience
- Teamwork
- Strong organisation & attention to detail
- Flexibility to travel across the Northeast as required
Benefits
Offered
- 25 days paid annual leave (plus bank holidays)
- Annual Mears Fun Day (structured wellbeing event for employees)
- Volunteering Leave (paid community volunteering hours under Mears’ social value commitment)
- Mears Rewards:
- Discounts of up to 10% on:
- Weekly groceries
- Holidays
- Eye tests
- ShareSave scheme
- plus additional perks
- Discounts of up to 10% on:
- Family-friendly policies
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Note
- To drive a Mears vehicle, applicants must:
- Be aged over 21
- Hold a licence for ≥ 3 months
- Have < 9 penalty points
Background Checks
A Background, Identity, Security clearance and Basic Professional Service vetting (BPSS) check will be required. This requires submission of:
- Proof of address
- References
- A valid passport
- Proof of having lived in the UK for the last 5 years
Contact
For applications or discussion: Beth Dunford, Recruitment Lead 📧 beth.dunford@mearsgroup.co.uk
Company Commitments
Mears Group is committed to:
- Diversity & inclusion standards
- Disability Confident Employer initiatives
- Armed Forces Covenant support
- Achieved Gold Award in the Defence Employer Recognition Scheme (ERS)
- Holds an Endorsed Award with Career Transition Partnership
Social Mobility: Encourages voluntary background-sharing during application to better understand candidates. None of these are mandatory and will not affect eligibility/reconsideration.
(Questions align with the Social Mobility Index to promote equitable opportunities.)
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