Mears Group PLC
Resident Welfare Officer
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Resident Welfare Officer
Resident Welfare Officer
Annual Salary
- Up to £29,856.80 per annum, plus £3,500 car allowance
Location
Middlesbrough – Field based
Contract Details
- Type: Full time, Permanent
- Hours: 40 hours per week (Monday to Friday, 8.30am–5pm)
- Expected Start Time: On patch by 8.30am
- Shift Exception: 1 in 7 weeks (Monday–Monday Out-of-Hours rota)
About The Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining:
- Administrative responsibilities
- Practical support
- Pastoral care
The role ensures vulnerable individuals can manage interim housing and access necessary resources while balancing direct support and efficient case management.
Key Responsibilities:
-
Case Management & Support
- Manage your own case portfolio, including assessments and progress tracking
- Carry out property inspections (including void properties)
- Raise work orders for repairs (both occupied and void properties) and follow-up on completions
-
Client & Resource Coordination
- Balance administrative tasks with face-to-face/telephone support
- Maintain consistent contact via visits and calls
- Encourage engagement with appointments, support services, and funding pathways
- Assist with health, financial (+ benefit claims), repairs, and housing move-on processes
- Arrange food parcels and facilitate access to essential resources
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Safeguarding & Teamwork
- Provide support for vulnerable individuals, including those affected by:
- Homelessness
- Drug/alcohol misuse
- Mental health challenges
- Human trafficking
- Offending records
- Conduct and report safeguarding concerns (as required)
- Collaborate to enhance welfare assessments and maintain independence
- Provide support for vulnerable individuals, including those affected by:
-
Practical Outreach
- Undertake property turnaround tasks, including cleaning voids
Role Criteria
✅ Experience:
- Proven experience in housing, support, or welfare roles
✅ Soft Skills:
- Strong verbal/written communication (with clients and colleagues)
- Ability to handle conflict and challenging situations
- Empathetic, trustworthy, naturally supportive
- Patient, resilient, detail-oriented
✅ Technical & Logistics:
- Microsoft Office proficiency (Word, Excel, Outlook etc.)
- Full UK driving licence (minimum 3 years hold, no more than 9 points)
- Independent working and initiative
- Understanding of local housing pathways, benefits systems, and safeguarding protocols
- Time management to balance competing priorities
✅ Physical Requirements:
- Travel flexibility across the Northeast of England
- Capacity for property visits, unscheduled outreach, and face-to-face engagements
Benefits
- 25 days annual leave + bank holidays
- Annual Mears Fun Day – A fun team-building event initiated by the Executive team
- Volunteering Leave Policy – Paid leave for charitable/community work
- Staff Perks
- Mears Rewards – Discounts including:
- Up to 10% off groceries and holidays
- Eye test vouchers
- Salary savings schemes (Share Save)
- Additional savings and leisure benefits
- Mears Rewards – Discounts including:
- Family-friendly policies
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Additional Notes:
- To drive a Mears vehicle, applicants must be over 21, hold a licence for no less than 3 months, and have less than 9 penalty points.
Recruitment Process
- Background checks (including Identity, Security clearance, BPSS) will be conducted.
- Required documentation includes:
- Proof of identity
- Proof of address
- Valid passport
- UK residency proof (for the past 5 years)
Equal Opportunities & Advantage Statue
At Mears Group, we actively foster an inclusive, diverse atmosphere, valuing all talents.
- Disability Confident Employer – Commitment to equal opportunities
- Supported Veterans & Armed Forces Covenant – Accredited Gold Defence ERS Employer and Career Transition Partner Endorser
- Social Mobility Initiative – Optional diversity questions to assess candidate backgrounds (no impact on eligibility)
Contact for Applications
For further discussion, contact:
Beth Dunford 📧 beth.dunford@mearsgroup.co.uk
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