JLL
Residential Facilities Management Lead
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Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Residential Facilities Management Lead
Function: Residential (Block Management & Build-to-Rent)
Reports To: Head of Residential
Direct Reports: Regional Facilities Managers
Location: UK
What this job involves
Lead facilities management delivery across a residential portfolio spanning Block Management and Build-to-Rent (BTR). Manage a team of Regional Facilities Managers.
What your day-to-day would look like
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Strategic FM Leadership
- Set the direction for FM operations across the portfolio, aligning strategy with business objectives and client expectations.
- Set service standards, KPIs, and performance targets across Block Management and BTR.
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Operational Oversight and Performance Management
- Oversee day-to-day FM delivery across multiple properties, including planned and reactive maintenance, statutory compliance, and vendor management.
- Manage performance against the PMA and internal KPIs, and identify and escalate scope creep.
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Team Management and Development
- Line manage and develop a team of Regional Facilities Managers, giving clear direction, feedback, and development opportunities.
- Run regular team meetings to share performance updates and best practice.
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Client and Stakeholder Management
- Work with Block Management and BTR leads to build strong client relationships and keep service delivery aligned across teams.
- Attend client review meetings, present performance reports, and shape FM solutions to fit different asset types.
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Transition and Onboarding Management
- Manage the transition of new properties into management in line with JLL policy, including the transfer of service contracts from previous owners or agents and alignment with JLL's Procurement Policy.
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Emergency and Out-of-Hours Coverage
- Ensure an emergency and out-of-hours cover plan is in place across the portfolio.
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Compliance and Risk Management
- Ensure compliance with health and safety, fire safety, and building regulations across all managed assets, working with JLL's specialist teams on risk assessments and mitigation.
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Supply Partner Management
- Build strong working relationships with contractors and supply partners, working with JLL's procurement team.
- Monitor performance, run partnership reviews, and address issues through direct feedback.
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Financial Management and Team Support
- Support your team in managing FM budgets, service charge expenditure, and cost control.
- Guide Regional Facilities Managers on budget forecasting and financial reporting, and manage the client staff cost recovery process.
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Property Disposal
- Help ensure properties are ready for sale, and respond to FM-related due diligence questions on disposals.
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Account Growth and Business Development Support
- Support the Head of Residential with tender responses and client presentations.
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Process Innovation and Improvement
- Develop and refine FM processes and standards to improve efficiency and consistency.
- Share best practice across the team and support the adoption of useful technology and data tools.
Essential Requirements
- FM Leadership Experience: Track record leading FM operations in residential environments, including multi-site portfolios across Block Management and BTR.
- Team Management: Experience managing and developing regional or multi-site FM teams.
- Technical Expertise: Good understanding of building systems, maintenance strategies, and statutory compliance. Comfortable working with specialist health and safety, fire safety, and engineering colleagues.
- Client Focus: Strong client relationship skills, with experience managing different residential asset types and working alongside property management teams.
- Supplier Relationship Management: Experience building productive contractor and supplier relationships and driving performance improvement.
- Commercial Acumen: Solid financial management skills, including budgeting, cost control, and service charge accounting.
- Compliance Knowledge: Strong working knowledge of health and safety, fire safety, and building regulations relevant to residential FM.
- Professional Qualifications: IWFM/BIFM qualification, or equivalent in facilities operational management.
- Communication Skills: Clear written and verbal communication, including reporting and presenting to clients and stakeholders.
- Strategic Thinking: Able to shape FM strategy and identify practical operational improvements.
- Adaptability: Comfortable managing a mix of property types, from traditional leasehold blocks to BTR developments with wider amenity offerings.
Location: Remote – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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At JLL, we give you the opportunity, knowledge, and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people, and communities SEE A BRIGHTER WAYSM.
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