Battersea Academy for Skills & Employment
Residential Property Manager (BPSEM)
London
Posted 1 day ago
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Residential Property Manager
Reports To
Estates Director
Department/Area
Customer Care & Development
Direct Reports
N/A
Salary
pa
Type
Full-time - Permanent
Hours
Monday to Friday, 9am to 5pm (1-day WFH a week)
Location
BPS Offices
PRIMARY PURPOSE
The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings. This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery. Key
KEY RESPONSIBILITIES
Property & Portfolio Management
- Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction
- Implement asset management strategies to protect and enhance value
- Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs
- Conduct regular site inspections to ensure compliance with health, safety and operational standards
Lease Management & Compliance
- Interpret and support residential leases, tenancy agreements and associated documentation
- Advise internal stakeholders on lease obligations, covenants and landlord responsibilities
- Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations)
- Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable)
Legal, Disputes & Tribunal Management
- Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges
- Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination
- Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution
- Manage forfeiture processes, possession proceedings and enforcement of covenants where required
- Maintain detailed documentation to support legal proceedings and ensure audit compliance
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Financial Management
- Oversee residential budgets, service charge expenditure and financial performance of the portfolio
- Monitor arrears and implement recovery strategies in conjunction with the managing agents
- Review and approve major expenditure and ensure value for money
- Support long-term financial planning (e.g. reserve funds, capital works programmes)
Stakeholder Management
- Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents
- Handle escalated resident complaints and sensitive issues professionally and efficiently
- Provide clear reporting to senior leadership on operational, legal and financial performance
- Build strong relationships to support community engagement and reputation management
Health, Safety & Compliance
- Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
- Oversee risk assessments, audits and remedial actions
- Ensure managing agents and contractors operate in line with regulatory and company standards
- Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
SKILLS AND EXPERIENCE
Essential
- Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting)
- Strong working knowledge of residential leases, service charges and landlord/tenant legislation
- Proven experience handling tribunal cases, legal disputes and enforcement actions
- Ability to interpret legal documents and liaise effectively with legal advisors
- Excellent stakeholder management and negotiation skills
- Strong financial literacy relating to service charges and property budgets
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Desirable
- Professional qualification (e.g. IRPM, ARMA, RICS or equivalent)
- Experience working within large-scale developments
- Knowledge of building safety legislation (e.g. Building Safety Act where applicable)
COMPETENCIES
- Commercially minded with strong risk awareness
- Detail-oriented with excellent documentation and case preparation skills
- Resilient and confident in managing complex or contentious situations
- Strong organisational and prioritisation abilities
- High level of professionalism when dealing with residents and stakeholders
KEY INTERFACES
- Asset Management Team
- Legal Counsel / External Lawyers
- Managing Agents
- Residents & Leaseholders
- Finance Team
SUCCESS MEASURES
- Effective resolution of disputes and tribunal outcomes
- Compliance with legal and regulatory requirements
- Strong financial performance (service charge and arrears control)
- High resident satisfaction and retention
- Efficient management of managing agents
BEHAVIOURS
Essential
- Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
- Reliable, punctual and organised.
- Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
- Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.
BENEFITS INCLUDE
- Private Healthcare
- Enhanced Pension - 10% Employer Contribution
- Life Assurance - x4 annual salary
- Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3)
- Sports and social activities throughout the year
- Employee Discounts via The Retail Power Club app
- Employee Bonus Scheme
Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.
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Skills
Residential Property Management
Lease Management
Service Charge Budgeting
Tribunal Management
Stakeholder Management
Financial Literacy
Regulatory Compliance
Dispute Resolution
Asset Management
Health And Safety Compliance
Legal Documentation
Negotiation
Location