University of Leeds
Residential Services Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Do you know how to go the extra mile for customers? Are you committed to delivering a first-class customer experience? Do you have excellent IT and communication skills? Do you have proven organizational skills with the ability to prioritize tasks effectively? Are you a team player with the ability to be self-motivated when required?
About the Role
Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.
We are seeking an approachable, customer-focused individual, with previous experience of front-line customer service delivery to join our team. You will provide a high-quality front-line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Requirements
- Significant experience of working in a front-line customer service environment
- Excellent communication and interpersonal skills
- Ability to work on your own initiative with minimal supervision as well as working as part of a wider team
- Good working knowledge of building maintenance and services
- Ability to carry out minor repair tasks
- Experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations
Role Details
This role will be based on the university campus. Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35-hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm, and 12:00pm to 8pm.
The post requires a Basic Disclosure Check.
This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer In Return
- 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme options plus life assurance
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on-site childcare, shopping discounts, and travel schemes are also available.
Contact Information
To explore the post further or for any queries you may have, please contact:
Heidi Turner, Senior Residences Manager
Email: H.Turner2@leeds.ac.uk
Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location