Shared Services Partnership
Residential Services Support Officer (Adults)
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Residential Services Support Officer (Adults)
Residential Services Support Officer – Homewood Care Home, Andover
Job Reference: HCC624478 Salary Range: £27,780 – £30,564 pro-rata, per annum (actual salary £22,524 – £24,781 per annum) Hours per Week: 30 Work Location: Homewood Care Home, Andover Contract Type: Permanent Closing Date: 19 July 2026
About the Role
We’re privileged to work with some amazing people at Homewood, our residential service for adults with learning disabilities and additional needs. As a Residential Services Support Officer, you’ll provide personalised support, helping residents engage in meaningful activities while ensuring a home-like environment. We offer long-stay placement services with enriching experiences, whether through community outings or activities within our safe, comfortable setting.
You’ll complete comprehensive induction and training to become a confident and valued team member in our friendly, supportive care community.
Key Responsibilities
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Deliver Exceptional Care
- Provide the highest standard of physical and emotional care, ensuring residents feel safe, comfortable, and valued.
- Proactively observe and assess residents’ health and well-being, taking swift action to meet their needs.
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Collaborate and Innovate
- Work with families, carers, colleagues, and professionals to develop and implement personalised care plans.
- Contribute to shaping individualised support that aligns with each resident’s goals and wishes.
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Communicate and Document
- As a shift leader, maintain open communication with residents, families, and colleagues.
- Accurately record progress, needs, and care information to ensure consistency and high-quality support.
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Our Requirements
- Strong understanding of the needs of individuals with learning disabilities and experience in supporting independence.
- Ability to demonstrate patience, empathy, and compassion in a caring role.
- Excellent teamworking and collaborative skills.
- Strong communication skills for building relationships with diverse groups (residents, families, carers, professionals, and colleagues).
- Sound IT skills and ability to accurately record information.
Take the time to review our Candidate Pack for detailed insights into the role, team, and core values. Your application should specifically address how you meet these requirements and embody our values.
Why Join Us?
✔ Comprehensive induction programme with mandatory training. ✔ Satisfaction from making a real difference in residents' lives. ✔ Commitment to personal development, including support for QCF training. ✔ Opportunities for future senior-level roles within the organisation. ✔ Extensive benefits package.
Note: This role operates 24/7, requiring a 4-week flexible shift pattern, including working every other weekend, early/late shifts, sleep-ins, and bank holidays (with enhancements as per HCC salary policy).
Additional Information
- Application Timeline: You can expect to hear from us within two weeks of the closing date.
- Right to Work: Due to no sponsorship available, candidates must already have the right to work in the UK.
- Related Experience: Previously held roles may include Support Worker, Care Assistant, Home Carer, Learning Support Assistant, Medical Day Services Support Worker, or similar.
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Values-Based Recruitment
We recruit based on attitudes and values in Adults’ Health and Care. Your application should highlight how you demonstrate our five core values.
For more details, see the Candidate Pack.
Vetting Requirements
This post is subject to a Criminal Records Check.
Organisational Commitments
Hampshire County Council is dedicated to safeguarding and promoting welfare for all residents and employees. Our recruitment process adheres to equality, diversity, and safeguarding principles.
We are an Equal Opportunities Employer, ensuring fair access to jobs without unnecessary barriers based on:
- Age
- Disability
- Gender reassignment
- Race
- Religion/belief
- Sex
- Sexual orientation
- Marriage/civil partnership
- Pregnancy/maternity
A Genuine Occupational Requirement (GOR) can only justify less favourable treatment if authorised.
We are also a Disability Confident Employer, committed to an inclusive and barrier-free recruitment process.
Contact Details
For general inquiries: care.careers@hants.gov.uk
For information about the role: 📞 Dave Gallimore, Deputy Unit Manager 📞 Kerry-Anne Langfield, Registered Manager
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