Crawford & Company
Resiliency & Recovery Manager
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Job Description
The Principal Engineer - Recovery & Resilience will design, engineer and lead implementation and support of an enterprise-wide recovery capability. They will be focused on hands-on execution, orchestration and automation.
This role is accountable for moving the organisation from documentation-led disaster recovery to repeatable, orchestrated, and validated recovery execution, with a strong focus on backup tooling, automation, and technical recovery at scale.
The role partners closely with Infrastructure, Cloud, Engineering, Security and Application teams and acts as the technical owner for recovery implementation, ensuring recovery capabilities are built, tested, and proven.
They will also work with our compliance and internal audit teams as required.
Responsibilities
Recovery Engineering & Orchestration
- Design and implement end-to-end recovery orchestration workflows
- Build dependency-aware recovery workflows that prioritize identity, infrastructure, platform, and application restoration based on business-service needs
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Backup Tooling & Data Resilience
- Own implementation and optimisation of enterprise backup platforms (Commvault preferred)
- Implement technical controls and platform configurations that support retention, resilience, and recovery requirements
Recovery Testing, Execution & Validation
- Lead, execute and document cyber recovery and disaster recovery exercises across identity, infrastructure, cloud, database, and application layers, including validation of RTO/RPO assumptions
- Support testing and recovery planning for regional or large-scale outage scenarios across hybrid environments
Identity & Infrastructure Recovery
- In conjunction with IAM SME, design identity-first recovery including AD, Auth0 and Entra ID
Technical Collaboration & Delivery
- Work with architects, engineers and developers to implement recovery solutions
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Metrics, Reporting & Observability
- Implement technical reporting of recovery capability
Qualifications
- Strong experience in recovery or infrastructure roles
- Hands-on enterprise delivery and recovery experience
- Strong hybrid environment experience
Technical Expertise
Backup & Recovery Platforms
- Commvault or equivalent
Automation & Orchestration
- Terraform, PowerShell, Azure Automation
Identity & Access Recovery
- Active Directory, Entra ID
- Experience with PAM platforms and privileged access recovery after cyber incidents
Infrastructure & Platform Recovery
- Compute, storage, networking
Cloud & Hybrid Recovery
- Azure, AWS and hybrid environments
Preferred Experience
- Regulated industries
- Cyber recovery scenarios
- Clean-room recovery environments
Leadership Attributes
- Hands-on delivery mindset
- Technical credibility
- Outcome-focused
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