Konversational - The ServiceNow Customer Workflow Experts
Resource Management Specialist
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About Konversational
Konversational is a boutique consultancy helping organizations accelerate digital transformation through the ServiceNow platform.
About the Role
We are looking for a highly organized Resource Management Specialist to support the day-to-day coordination of our consulting resources: from identifying skills gaps across our consultant pool, through project allocations and bringing new capacity on board, to reporting and ServiceNow Partner Success administration.
Why Work with Us?
- We are a rapidly growing Elite ServiceNow Partner with ambitious plans and a strong focus on customer experience and AI transformation.
- You will work with experienced colleagues, support a varied project portfolio, and play an important role in keeping our delivery operations running effectively.
About You:
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- You are organized, process-driven, and comfortable managing several administrative workstreams at the same time.
- You communicate clearly, pay close attention to detail, and work well with senior stakeholders, consultants, and delivery teams.
- You are confident working with reporting tools, spreadsheets, project trackers, and structured processes.
Key Responsibilities:
- Coordinating consultant allocations, project resourcing, and resource availability.
- Maintaining resourcing plans, utilization data, forecasts, trackers, and reports.
- Supporting the full resourcing lifecycle, from identifying skills gaps in the consultant pool through to coordinating the logistics of bringing new capacity on board.
- Monitoring skills, certifications, leave, timecards, and resourcing risks.
- Supporting project portfolio reporting and delivery administration.
- Administering ServiceNow Partner Portal, certifications, and partner success activity.
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Qualifications:
- 2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.
- Strong organizational and administrative skills.
- Confidence using Excel, reporting tools, and project tracking systems.
- Excellent attention to detail and professional communication skills.
- Sound judgement when handling confidential people and commercial information.
- Experience with ServiceNow is nice to have.
Life at Konversational
We work hard, support one another, and give our people the opportunity to make a meaningful contribution as the business grows. Most importantly, we treat our people equally and fairly and provide the trust and support they need to succeed.
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