Chime Housing
Resource Planner (6-month FTC)
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Resource Planner – 6-month FTC
Watford (Office Based)
6 Months FTC - 37 hours per week
The Vacancy
An exciting opportunity has arisen for a Resource Planner to join Chime Housing. This role is responsible for ensuring that our services are effectively resourced to meet customer needs, supporting the delivery of high-quality responsive housing services. This role is predominately office-based.
Introduction to the role
At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a full-time Resource Planner, our resource planning team, assisting in the delivery of our reactive maintenance, domestic service and breakdowns.
Role purpose
We are looking for a Resource Planner with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team.
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What’s the role?
Key Accountabilities:
- Ensure a high standard of customer service
- Take responsibility for your key area
- Be flexible and able to adapt to change
- Have excellent time management skills for both you and our operatives
- Enjoy working at a fast pace alongside a brilliant and supportive team
What are we looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of repairs / maintenance service function. You will have a background in customer services, and knowledge of the housing or construction sectors would be a distinct advantage.
Essential:
- Knowledge/experience of using scheduling systems is preferred but training will be provided
- Experience of having previously worked within a Repairs and Maintenance environment is desirable
- Strong organisational skills and the ability to prioritise a busy and reactive workload
- A positive and flexible attitude
- The ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own.
- Proficient IT knowledge and understanding
- A good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role
- You will need to maintain a satisfactory basic level DBS check.
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What can we offer you?
- 28 days’ annual leave (pro rata)
- Employer pension contribution of up to 11%
- Development opportunities
- Comprehensive employee rewards scheme
Closing date: 5th August 2026
Interviews: To be confirmed
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