Health Partners Group
Resource Planner Team Leader
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At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB: JOB6787
Role Outline
We are seeking an experienced and detail-oriented Resource Planner Team Leader to join our team. In this role, you will be responsible for overseeing the Resource Planning Team, ensuring the efficient and effective scheduling of resources while maintaining high standards of customer service. You will act as the primary escalation point for the team, manage complex scheduling scenarios, and build strong relationships with high-profile clients.
This is an exciting opportunity for a proactive and organised individual with a passion for leadership and operational excellence. You will play a key role in driving team performance, ensuring compliance with company policies, and fostering a culture of collaboration and continuous improvement.
If you have strong organisational and leadership skills, experience in scheduling or resource coordination, and a commitment to delivering exceptional customer service, we’d love to hear from you!
What You’ll Be Doing
- Lead, coach, and develop the Resource Planning Team to deliver high performance, accuracy, and excellent customer service.
- Oversee team workloads, ensuring efficient scheduling and resource allocation to meet client needs.
- Act as the main point of escalation, resolving issues promptly and effectively.
- Manage complex scheduling scenarios and ensure accurate handovers to the wider team.
- Build and maintain strong relationships with high-profile clients, acting as their primary point of contact.
- Represent the business professionally in client reviews and meetings.
- Drive a culture of collaboration, accountability, and continuous improvement within the team.
- Ensure compliance with company policies, GDPR, and quality standards, while upholding the company’s values of Care, One Team, Relationships, and Excellence.
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Essential
What we are looking for
- Strong organisational skills with the ability to prioritise and manage workload across a team.
- Excellent attention to detail with a commitment to accuracy and quality.
- Strong verbal and written communication skills.
- Proactive mindset with the ability to identify improvements and drive solutions.
- Confident working with IT systems including scheduling portals, Outlook, Word, and Excel.
- Demonstrated experience in delivering exceptional customer service.
- Commitment to personal and team development.
Desirable
- Knowledge of GDPR and medical confidentiality requirements.
- Background in logistical planning, resource coordination, or operational scheduling.
- Proven experience in a leadership or senior coordination role.
- Experience managing high-profile or complex client accounts.
Location
Homebased
Hours
37.5 hours per week, Monday to Friday
Salary
Competitive
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our Current Benefits Package Is
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
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We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme.
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
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