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Resource Planning Analyst
Resource Planning Analyst
Staying ahead is everyone's job. As the market leader, it's up to us to stay ahead. To shape the industry. To set new standards. Intrum enables financial health for people, businesses, and society, and its 9,000-strong team operates across 20 European countries, delivering sustainable solutions. Every role contributes to growth, innovation, and impact—making a real difference.
We are seeking a proactive and strategic Resource Planning Analyst to join our team. In this role, you will focus on planning days, weeks, and months ahead to ensure operational readiness and efficiency. Your responsibilities will include resource planning, forecasting, and scheduling, leveraging data-driven insights to help the business stay ahead of demand and support informed decision-making across customer operations.
What You Will Be Doing
- Forecast short-, medium-, and long-term demand using data, trends, and business insights.
- Translate forecasts into clear resource requirements (FTE and skill mix).
- Build and maintain capacity plans to ensure optimal staffing levels.
- Create and manage schedules, shift patterns, and rotas aligned with demand.
- Monitor performance through variance analysis and continuous reforecasting.
- Provide data-driven recommendations on hiring, training, and resource allocation.
- Maintain and optimise workforce management (WFM) systems.
- Partner with operational leaders to align plans with business objectives.
- Lead staffing and planning discussions, offering insight and influencing decision-making.
- Identify opportunities to improve forecasting, planning, and scheduling processes.
- Commit to the FCA's Consumer Duty principle by ensuring good customer outcomes across all service areas.
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What We’re Looking for
- Previous experience in resource planning, forecasting, or workforce management, particularly within a contact centre or operational environment.
- Proficiency with workforce management systems and reporting tools.
- Proven ability to build forecasts, schedules, and resource plans.
- Resilience to operate under pressure, balancing conflicting priorities, tight deadlines, and stakeholder needs.
- Strong analytical and numerical capability, with attention to detail.
- A continuous improvement mindset, driven to optimise performance.
- Skill in analysing and interpreting management information (MI) and data, to proactively identify issues and drive solutions.
What We Offer
At Intrum, we provide a challenging, rewarding career alongside attractive benefits:
Lifestyle
- Competitive salary with a 33-day holiday package (including bank holidays), with options to buy/sell days.
- Gadget schemes and a contributory workplace pension.
- Extra holiday day on your birthday.
Career Growth
- Training, coaching, and employee recognition programs.
- Opportunities for professional development and progression.
Health & Wellbeing
- Private medical insurance and life assurance.
- 24/7 employee assistance programme.
- Discounts on gym memberships, cycle-to-work schemes, and breakfast/snacks in the office.
Culture & Values
We foster a supportive, open, and value-driven culture rooted in:
- Ethics
- Dedication
- Solutions
- Empathy
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This inclusive culture attracts diverse perspectives and empowers everyone to make a difference.
About Intrum
Intrum is a leader in credit management services, helping businesses secure payments while supporting consumers in regaining financial stability. Twelve principles guide our approach:
- Accountability: Everyone is a leader, shaping decisions that serve our clients and customers.
- Trust and care: We value collaboration, empathy, and shared responsibility.
- Collective leadership: No role is too small or too big to hold impact, shaped by three core principles:
- Deliver Impact
- Inspire Trust
- Embrace Growth
Workplace Standards
- Equal opportunities employer and regulated by the Financial Conduct Authority (FCA).
- Pre-employment checks will include credit, fraud, criminal record, work rights, and reference verifications.
- Applicants must not be bankrupt, have county court judgments, or hold excessive debt (considered case-by-case).
(Note: Strictly No Recruitment Agencies Please)
How to Apply
If you’re interested and believe you’re the right fit, send your CV via the "Apply" button. For further questions, reach out to our recruitment team.
Diversity & Inclusion
At Intrum, we encourage applications from all backgrounds. If you require reasonable adjustments to support your application, please contact the Talent Acquisition team as soon as possible before the closing date.
Ready to grow by making a difference? Apply now and join a forward-thinking team leading the way to a sound economy.
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