Intrum
Resource Planning Analyst
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Resource Planning Analyst
About the Resource Planning Analyst Role at Intrum
At Intrum, you will grow by making a difference.
You will thrive in a highly international environment and supportive culture where effort and innovation are rewarded. Staying ahead and shaping the industry are everyone’s responsibilities.
Intrum is the market leader in ethical debt resolution and credit management services, helping businesses secure payments and individuals regain financial stability across 20 European countries.
As a proactive and strategic Resource Planning Analyst, your role is to focus on planning ahead—looking into days, weeks, and months—to ensure operational readiness and efficiency. Driven by the FCA’s Consumer Duty principle, your work directly impacts positive customer outcomes.
Key Responsibilities
- Forecasting demand: Use data, trends, and business insights to predict short-, medium-, and long-term demand.
- Resource planning: Convert forecasts into clear staffing requirements (FTE and skill mix).
- Capacity planning: Build and maintain resource plans to optimise staffing levels.
- Scheduling & rota management: Align schedules, shift patterns, and rotas with demand fluctuations.
- Performance monitoring: Track performance through variance analysis and reforecasting adjustments.
- Data-driven decision-making: Recommendations on:
- Hiring strategies
- Training needs
- Resource allocation
- Workforce Management (WFM) systems: Maintain and optimise systems for efficiency.
- Collaboration with leadership: Partner with operational leaders to align planning with business objectives.
- Stakeholder engagement: Lead staffing discussions, providing insights to influence decision-making.
- Process improvement: Identify opportunities to streamline forecasting, planning, and scheduling.
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Requirements & Skills
Essential
- Practical experience in:
- Resource planning, forecasting, or workforce management
- Contact centre or operational environments
- Proficiency with workforce management systems and reporting tools
- Proven ability to:
- Build forecasts, schedules, and resource plans
- Operate under pressure, balancing competing priorities and deadlines
- Strong analytical and numerical skills with an attention to detail
- Continuous improvement mindset
- Data literacy to:
- Analyse Management Information (MI)
- Proactively identify potential issues and drive solutions
Strategy & Leadership
- A hands-on approach to working toward shared goals and driving excellence.
- Committed to Intrum’s leadership principles: Deliver Impact, Inspire Trust, and Embrace Growth.
Why Join Intrum?
Lifestyle & Wellbeing
- Competitive salary and a benefits package including:
- 33 days annual leave (including bank holidays) + option to buy/sell days
- Birthday leave policy
- Gadget allowances
- Contributory workplace pension
- Offsite perks:
- Discounts on gym memberships & cycle-to-work schemes
- Breakfast/snacks provided in office
- 24/7 Employee Assistance Programme (EAP)
- Team bonding: Inclusivity and sociability in a values-driven culture.
Career Growth
- Training & coaching tailored to your development.
- Employee recognition programmes to support your long-term career progression.
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Health & Security
- Private medical insurance and life assurance.
- Financial health checks (credit, criminal record, right-to-work, and reference assessments).
Our Culture & Values
Intrum fosters an open, inclusive, and supportive environment where: ✔ Ethics and accountability drive every action. ✔ Every employee is a leader, regardless of role. ✔ Trust, care, empathy, and diversity are at the heart of collaboration.
"At Intrum, we believe in leading with purpose and impact—making a difference in our work and communities."
What’s Next?
If you’re ready to Grow by making a difference, apply now. [Apply here] with your CV.
Questions?
Reach out to our recruitment team for more details.
About Intrum
Intrum is Europe’s leading financial health solutions provider, headquartered in Stockholm and operating across 20 European countries with 9,000 employees. Our mission is to enable financial health for people, businesses, and society.
We lead ourselves and honour our commitments, balancing financial stability with ethical integrity. Every decision we make contributes to a sounder future for all.
Apply today and be part of the change. [Apply Now]
Diversity & Inclusion
Intrum is an equal opportunities employer. We welcome applications from all backgrounds, however, we request upfront correspondence regarding reasonable adjustments for disability access via recruitmentuk@intrum.co.uk.
Important Note
Strictly No Recruitment Agencies Please
Let’s build a more inclusive, sustainable, and financially healthy world—together.
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