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Resources Manager
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Job Title: Senior Resource Manager
Location: Shoreditch (Hybrid – 3 days per week onsite)
Duration: 12 months contract initially
Max. Budget: £84.9k per annum + paid holidays + pension or £443 per day Inside IR35
The Opportunity:
We are seeking an experienced professional with deep expertise in resource management, consulting operations, and contingent workforce management within a Professional Services environment. As a recognised authority and key contributor, this role within our Resource Management Office (RMO) requires sound judgement, strong commercial acumen, and a comprehensive understanding of staffing processes, including industry-aligned skills matching, contractor negotiations, scope development, purchase requisition management, and relevant employment law considerations.
This position collaborates closely with global delivery teams, including nearshore and offshore resources, partners, customer-facing executives, and delivery leadership, to achieve revenue targets, optimise labour utilisation, and ensure staffing excellence across the portfolio.
What You Will Do:
Resource Brokering
- Optimise project resource assignment based on engagement model, skills alignment, cost, availability, and revenue potential, prioritising internal sourcing
- Act as the primary owner for resource requests, assignment confirmations, scheduling, and conflict resolution
- Partner closely with managers to understand consultant skill proficiency, industry experience, career objectives, and training or cross-training needs
- Proactively identify staffing risks and recommend mitigation strategies
- Maintain accurate resource assignments and schedules within Professional Services automation tools
- Deliver timely reporting and analysis on resource supply and demand, utilisation forecasting, and subcontractor usage — both on a regular and ad hoc basis
- Monitor trends and analyse key resourcing metrics, including under- and over-utilisation, future staffing needs, and potential recruitment requirements
- Track resource utilisation, identify bottlenecks, align with resource plans, and manage time-sensitive requests
- Facilitate weekly staffing meetings with delivery management
- Participate in deal assessments and internal deal reviews
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Partner Management
- Lead the end-to-end process for identifying, sourcing, and onboarding contingent workers when external resources are required
- Build and maintain strong, multi-level relationships with strategic external partners
- Develop, review, and/or approve partner Statements of Work (SOW)
- Complete purchase order requests and secure approvals within agreed service levels, aligned to delivery start dates
- Request and manage onboarding for partner resources
- Manage cost and revenue forecasting related to partner spend, including weekly burn rate and identifying corrective actions where required
- Maintain an understanding of partner markets, business propositions, capabilities, and market positioning
- Follow corporate partner usage guidelines and identify opportunities to use partners strategically to extend staffing options
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Operational Excellence
- Maintain documented processes and records, and manage accurate consultant skills profiles
- Collaborate with delivery managers regarding demand needs and training opportunities
- Align with and contribute to standard processes used by the RMO.
What You Need to Succeed:
Required Competencies & Qualifications
- 6+ years’ experience in professional services resource management required
- Excellent communication skills in English, both written and verbal; proficiency in a second language is desirable
- Strong influencing and negotiation skills with leaders at all levels
- Demonstrated experience with project financials
- Degree-level qualification or equivalent experience preferred
Technical Skills
- Advanced proficiency in Microsoft 365 (Excel, PowerPoint, collaboration tools)
- Demonstrated experience using integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) platforms
Working Style / Attributes
- Manage competing priorities effectively and adapt to evolving business needs
- Proven ability to operate autonomously with a proactive, self-starting approach
- Conduct all activities in a highly professional manner that instils confidence and consistently adds business value
- Meticulous attention to detail
- Challenge assumptions and support recommendations with data.
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