East Kent Hospitals University NHS Foundation Trust
Respiratory Diagnostic Administrator
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To provide patient-focused and high-quality clerical support to the Respiratory Diagnostic Department across sites.
All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
- Make appointments according to clinical need.
- Ensure patients that need another appointment will be accommodated.
- Find all notes/referrals needed for clinics, file reports in them, and track notes to the appropriate person for the next appointment.
- Help make the department run as smoothly as possible.
- Deal with phone queries regarding all aspects of respiratory investigation.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
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- Appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
- Maintain a waiting list of patients waiting for investigations who can’t be appointed straight away.
- Appoint extra clinics to help bring the waiting times down to an acceptable level.
- Answer telephone queries and, if necessary, transfer calls to an appropriate member of staff.
- Undertake other clerical duties as required, appropriate to the grading.
- Cover reception when needed.
- Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
- Attend all in-house training courses as required, enabling the delivery of new service developments/changes.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
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For further details / informal visits contact:
- Name: Teresa McIntyre
- Job title: Respiratory Diagnostic Operations Manager
- Email address: teresamcintyre@nhs.net
- Telephone number: 07929824152
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