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Responsive Repairs Administrator
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Nuneaton & Bedworth Borough Council
Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are currently looking for a Responsive Repairs Administrator to support our busy repairs team. You will play a key role in providing a high quality, frontline service to tenants and colleagues.
Role Overview
As a Responsive Repairs Administrator, you will be the main point of contact for anyone wishing to raise a repair or report an issue related to their home.
You will be part of a team delivering an excellent customer service in relation to the housing repairs service. This includes technical support, dealing with repair enquiries and/or requests, work scheduling and making appointments and being the initial first point of contact for complaints.
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You will also work with the wider Assets team within the Council to ensure excellence in service to customers, both internal and external.
Key Responsibilities
- Provide administrative support delivery to the core housing repairs service
- Provide full administrative duties to teams within the property services team, including voids, planned maintenance and reactive repairs
- Update property records and the housing management system to ensure that accurate records and information are maintained
- Ensure that full administrative duties are provided to teams within the property services team
Requirements
- Recent experience of dealing directly with customers, particularly via the telephone
- Experience in the use of computer systems, including Word and Excel spreadsheets
- Recent experience in undertaking clerical/administrative duties
- Ability to follow prescribed procedures
- Good planning and personal organizational skills
- Able to work to deadlines and prioritize own workload
- Flexible in approach and adopt a positive attitude to changing situations
- Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional
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Benefits
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance, and childcare vouchers.
Additional Information
- This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers
- Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application
- Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application
- Interview date will be 24th July 2026
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