Ingeus
Restart Advisor Birmingham
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Company Description
Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Restart Advisor Birmingham
Salary: Starting salary £28,325 per annum. Raising to £30,325 depending on meeting operational performance requirements and passing probation. (This will be discussed further if successful in attending at interview).
Contract: Permanent Fixed Office
154 St Charles Street, Birmingham B3 £HN
Full Time: 37.5 hours (Monday - Friday 09.00am - 17.00pm)
Location: Birmingham office
Are you passionate about making a difference and creating positive social impact? As a Restart Advisor, you will play a transformational role in coaching and empowering individuals. You will be helping participants unlock their potential and guiding them toward sustainable employment, from career coaching to personal development, addressing complex and varied challenges along the way.
What you’ll be doing:
- Collaborating with participants through diagnostic assessments to identify barriers and create action plans that shift mindsets and identify the steps needed to secure meaningful employment.
- Meeting and exceeding performance targets by continuously improving strategies and seeking input to deliver the best outcomes for participants and the wider community.
- Understanding and signposting participants to internal and external services that address needs such as debt management, mental health, and career coaching.
- Ensuring that participants have well-crafted, professional CVs, tailored supporting statements, and cover letters to help support with job searches.
- Preparing participants for interviews by conducting mock interviews and assessment activities, and helping them build confidence in their abilities.
- Maintaining accurate electronic participant records that reflect the broad spectrum of support offered, from coaching through to employment placement, within the required timescales and to the required standards.
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Qualifications
You will require:
- Experience working in fast-paced environments.
- The ability to motivate, inspire, and challenge participants to achieve their fullest potential.
- Strong experience in delivering against and exceeding performance targets and engaging participants in personal growth and mindset transformation driving positive change.
- Exceptional communication skills—inspire and influence participants while addressing their diverse needs with flexibility, robustness, and creativity, as well as contacting employers and other external stakeholders to identify opportunities for participants.
- Flexible and creative in solving complex challenges.
- Experience of working in a relevant sector within the past 3 months.
- High-level digital literacy.
- Excellent organizational skills—able to manage a varied caseload and deliver exceptional support while juggling multiple priorities.
Additional Information
At Ingeus, we’ve spent time listening to our employees to build our benefits package:
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- 25 days annual leave plus bank holidays with the opportunity to salary trade extra.
- EAP Support programme available 24/7 with access to 6 x counselling sessions.
- Private Medical Insurance.
- Eyecare vouchers with help to purchase new glasses.
- Life assurance.
- Online discount shopping.
- Cycle to Work scheme.
- Season ticket loan.
- Up to two days each year dedicated to Community Giving (Volunteering).
- Access to Salary Finance; financial education and advice.
- The opportunity to buy extra perks such as, critical Illness Cover, dental insurance.
- Long Service Awards.
At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected, and recognized for their contribution.
As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.
Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.
Division: Restart
Employment Type: Full Time / Permanent
Compensation: up to GBP 28325 - yearly
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