Selfridges
Restaurant Duty Manager (FOH)
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Job Introduction — Duty Manager Role (Selfridges Oxford Street)
Are you looking for a new Duty Manager role that offers the chance to oversee operations across all restaurants within Selfridges Oxford Street? Are you ready for a dynamic change with a company driven by imagination and a commitment to fostering your career growth?
If you’re eager to join an exciting, inspiring, and fun work environment while making a real impact, then read on.
About The Role
As the Restaurant Duty Manager, you will:
- Support the daily operations of all restaurants in Selfridges Oxford Street
- Lead morning team meetings with Restaurant Managers, briefing them on essential day-specific updates and running through the daily financial plan. Collection and coordination of personal forecasts.
- Act as a duty point of contact (in person and via phone) to resolve ad-hoc issues like IT malfunctions, staff attendance concerns or service disruptions.
- Jump in at the frontline to support any restaurant—managing guest interactions, clearing tables, running drinks and food service, or assisting in the back-of-house areas, particularly during peak times.
- Ensure cross-departmental communication and align the team with store and departmental priorities.
- Serve as the central source of information for restaurant operations, briefing:
- Store hosts
- Store leads
- Department managers on real-time events, outbreaks or anomalies across our restaurants.
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About You
We’re seeking a highly motivated, confident and resilient professional who thrives in fast-paced environments and excels in delivering world-class service. You’ll bring the following strengths:
- Strong team player with leadership experience supporting and inspiring colleagues to meet industry-leading standards
- Revenue-focused mindset, pushing your team to improve techniques and drive sell-through rates while fostering the built-in guest loyalty.
- A positive, collaborative approach with balanced flexibility—always ready to adapt and overdeliver for guests and colleagues.
- Ability to invoke inspiration by challenge and innovation, problem-solving with creativity while staying commercially astute.
- onautomous and accountable: Someone who takes complete ownership of achieving outcomes, while ensuring getting to the ‘good stuff’ through gregarious, robust and regular communication in person, and across departments.
- Proven proficiency in handling unforeseen circumstances and turning challenges into opportunities—both in operations and guest experiences.
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Why Selfridges
This isn’t just a job—it’s an opportunity to thrive. Join a passionate, creative team dedicated to delivering exceptional, immersive dining experiences—and so much more.
We encourage collaborative leadership, internal projects, community involvement, and a work culture that believes in innovation, inspiration, humanity and purposeful fun. As Harry Gordon Selfridges famously said:
‘There’s no fun like work!’
If you’re looking to grow, impact and innovate from day one—this is the role for you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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