Sutton Hotel Collection
Restaurant Host/Hostess (Part-time)
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Restaurant Host/Hostess (Part-time)
Part Time Restaurant Host – Castle Hotel, Windsor - £12.81 p/h plus TRONC and superb benefits.
Start date July 2026. This is a part time role, approx 24 hours pw, including weekends.
The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world.
With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.
As part of Sir Richard Sutton Ltd, a family-owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.
About The Role
A host in Pennington's will be passionate about people, as well as warm hospitality with an attention to detail, they should have knowledge of service, food and drinks and an understanding of what makes a fantastic restaurant experience.
They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant bar and lounge with brilliant communication and organisation skills.
They should have experience in a hospitality setting and be familiar with a restaurant environment, knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls.
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The host role encompasses elements from reception, reservations, function planning and revenue/sales.
What Are The Key Responsibilities?
- Guest Interaction
- Providing an authentic welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to the floor team and restaurant managers.
- Receive and input reservations via telephone and email and field all incoming and outgoing communications with the restaurant.
- Responsible for the safe delivery of food and drink, the correct practice in relation to allergies and dietary requirements.
- Work alongside our marketing team where promotions, functions or seasonal events require it.
- Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, property management systems and voucher redemption portals.
- Assist the head hosts in function and party booking
- Building profiles on guests based on their preferences to elevate future experiences
Our People
The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
Our Benefits
Here are some of the benefits you will receive, when you join us:
- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Loyalty awards, annual social and celebration events.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Wisdom Wellbeing - A confidential service offering C therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
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We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.
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