Harvey Nichols
Restaurant Manager
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Restaurant Manager
Restaurant Manager
Harvey Nichols | London
Harvey Nichols is entering an exciting new chapter, redefining its position as one of London's most iconic destinations for style, culture, hospitality and experience. At the heart of this evolution are our restaurants — vibrant spaces where exceptional food, outstanding service and memorable moments come together.
We're looking for an experienced Restaurant Manager to help lead one of London's most distinctive hospitality destinations. This is an opportunity for a confident and engaging leader who thrives in a fast-paced, premium environment and understands that exceptional guest experiences are built through exceptional teams, high standards and strong leadership.
Working alongside the Food & Beverage Manager, you'll play a key role in shaping both the guest experience and the performance of the restaurant team.
The Role
As Restaurant Manager, you'll lead from the floor, creating an environment where exceptional service, teamwork and hospitality come naturally. You'll inspire and develop your team and your product; ensure the smooth day-to-day running of the restaurant; and help deliver memorable experiences for every guest.
Key Responsibilities
- Leading and motivating a high-performing team, creating a culture built on pride, accountability and collaboration
- Delivering exceptional hospitality standards, ensuring every guest experience is engaging, seamless and memorable
- Recruiting, coaching and developing talent, while helping individuals grow and reach their full potential
- Creating meaningful training and development opportunities to support both current and future business needs
- Collaborating closely with Senior Food & Beverage Manager, kitchen leadership and wider store teams to achieve operational excellence
- Ensuring commercial performance and day-to-day efficiency, while maintaining a guest-centric focus
- Recognising success, fostering development and cultivating a positive, high-performing culture
- Maintaining the highest standards of food safety, health & safety and company compliance
- Managing administrative, reporting and financial procedures accurately and effectively
- Adopting a proactive, solutions-focused approach to challenges and leading effectively in dynamic environments
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From the first guest arrival to the final farewell, you’ll help create an atmosphere characterised by:
- Genuine hospitality
- Attention to detail
- Consistently high standards
- A team culture where everyone can excel at their best.
About You
You’re an experienced hospitality leader who knows that exceptional guest experiences are the result of strong teams, clear standards and consistent leadership.
You:
- Lead from the front—setting the tone for service, professionalism and performance
- Inspire and develop people while maintaining a steady hand in situations requiring accountability and resilience
- Bring an energising presence to the floor, blending warmth and approachability with confidence and commercial awareness
- Empower guests through authentic, thoughtful experiences while fostering a supportive, high-performance culture
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Key Requirements
- Proven management experience in a quality restaurant, premium hospitality or luxury dining environment
- Ability to lead, develop and inspire teams and foster long-term growth
- Strong grasp of operational and commercial dynamics
- Experience in recruiting, coaching and retaining talent
- Outstanding communication and relationship-building skills
- High personal standards with a keen eye for detail
- Decision-making confidence and the ability to thrive under pressure
- Proactive mindset with a commitment to continuous improvement
Above all, you take pride in building successful teams, delivering exceptional guest experiences and setting standards that enthuse and inspire.
Why Harvey Nichols?
This is an opportunity to shape the future of hospitality at one of London’s most prestigious luxury brands. Join a company that nurtures ambition, creativity and individuality, with genuine career growth and the chance to make a meaningful difference.
What We Offer
- Competitive salary
- Fixed-hours contracts for better work-life balance
- Career development and progression opportunities
- Generous staff discounts across Harvey Nichols and OXO Tower Restaurant, Bar & Brasserie
- A supportive, dynamic environment where talent is recognised and rewarded
If you’re passionate about hospitality leadership, team development and exceptional guest experiences, we’d love to hear from you.
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