DoubleTree by Hilton Edinburgh Queensferry Crossing
Restaurant Manager
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Restaurant Manager
Company Description
DoubleTree by Hilton Edinburgh Queensferry Crossing is a 4-star hotel and venue located in North Queensferry, offering guests a welcoming, contemporary environment. The property features stunning views overlooking the River Forth, providing a memorable setting for leisure stays, business travel, and special events. As part of the Hilton portfolio, the hotel upholds high standards of hospitality, service, and guest satisfaction. Team members benefit from working in a reputable, globally recognized brand while contributing to a locally focused guest experience.
Role Description
The Restaurant Manager is a full-time, on-site role based at DoubleTree by Hilton Edinburgh Queensferry Crossing in Queensferry. This role oversees daily restaurant operations, including managing service standards, coordinating staff schedules, and ensuring a smooth guest experience from arrival to departure. Responsibilities include:
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- Supervising and coaching the restaurant team
- Monitoring food and beverage quality
- Managing reservations
- Handling guest feedback and service recovery
- Collaborating with the kitchen and bar teams
- Supporting stock control and ordering
- Monitoring revenue and cost efficiencies
- Ensuring compliance with health, safety, and hygiene regulations
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The role involves hands-on floor management, leading by example during busy service periods, and supporting hotel-wide initiatives to enhance overall guest satisfaction.
Qualifications
- Demonstrated experience in restaurant or food and beverage management within a hotel or similar hospitality environment.
- Strong leadership and team supervision skills, with the ability to train, motivate, and develop team members.
- Excellent customer service and guest relations skills, with a focus on delivering consistent, high-quality experiences.
- Solid understanding of food and beverage operations, including menu knowledge, stock control, and cost awareness.
- Knowledge of health, safety, and food hygiene regulations, with a commitment to maintaining a safe working environment.
- Effective communication and interpersonal skills, with the ability to work collaboratively across departments.
- Good organizational and time management abilities, capable of handling multiple priorities in a fast-paced setting.
- Proficiency with basic computer systems and point-of-sale (POS) tools; experience with hotel or restaurant management systems is an advantage.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by business needs.
- Previous experience in a branded hotel or a similar upscale restaurant and relevant hospitality qualifications are beneficial.
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