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Restaurant Manager
Restaurant Manager | Harvey Nichols | London
Harvey Nichols is entering an exciting new chapter, redefining its position as one of London's most iconic destinations for style, culture, hospitality and experience. At the heart of this evolution are our restaurants — vibrant spaces where exceptional food, outstanding service and memorable moments come together.
We're looking for an experienced Restaurant Manager to help lead one of London’s most distinctive hospitality destinations. This is an opportunity for a confident and engaging leader who thrives in a fast-paced, premium environment and understands that exceptional guest experiences are built through exceptional teams, high standards, and strong leadership.
Working alongside the Food & Beverage Manager, you’ll play a key role in shaping both the guest experience and the performance of the restaurant team.
The Role
As Restaurant Manager, you’ll lead from the floor, creating an environment where exceptional service, teamwork and hospitality come naturally. You’ll inspire and develop your team and product, ensure the smooth day-to-day running of the restaurant, and help deliver memorable experiences for every guest.
Key Responsibilities
- Leading and motivating a high-performing team, fostering a culture built on pride, accountability and collaboration
- Delivering exceptional hospitality standards—ensuring every guest experience is engaging, seamless and memorable
- Recruiting, coaching and developing talent, helping individuals grow and reach their full potential
- Creating meaningful training and development opportunities to support current and future business needs
- Collaborating closely with the Senior Food & Beverage Manager, kitchen leadership and wider store teams to drive operational excellence
- Supporting commercial performance and day-to-day efficiency while maintaining a focus on the guest experience
- Recognising success, encouraging development and building a positive, high-performing culture
- Upholding the highest standards of food safety, health & safety and company compliance
- Managing administrative, reporting and financial procedures accurately and effectively
- Taking a proactive, solutions-focused approach to challenges and leading calmly in a fast-paced environment
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From the first guest arrival to the final farewell, you’ll help create an atmosphere defined by genuine hospitality, attention to detail and consistently high standards, while fostering a team culture where everyone can perform at their very best.
About You
You’re an experienced hospitality leader who understands that exceptional guest experiences are built through exceptional teams, clear standards and consistent leadership.
- You lead from the front, setting the tone for service, professionalism and performance
- You know how to motivate and develop people, but you’re also comfortable with making decisions, driving accountability, and maintaining high standards in a fast-paced environment
- You embody a natural presence on the floor, balancing warmth and approachability with confidence, resilience and commercial awareness
- You recognise that great hospitality is about creating memorable experiences for guests while building a culture where people can perform at their best
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You’ll Bring
- Management experience in a quality restaurant, premium hospitality or luxury dining environment
- A proven ability to lead, develop and inspire high-performing teams
- Strong operational and commercial awareness
- Experience in recruiting, coaching and retaining talented people
- Excellent communication and relationship-building skills
- High personal standards and exceptional attention to detail
- Confidence in decision-making and leading under pressure
- A proactive, solutions-focused mindset and a commitment to continuous improvement
Most importantly, you’ll be someone who takes pride in building successful teams, delivering exceptional guest experiences and setting standards that others want to follow.
Why Harvey Nichols?
This is a chance to play a key role in shaping the future of hospitality at one of London’s most recognised luxury brands. You’ll join a business that values ambition, creativity and individuality, with genuine opportunities for career growth and making a meaningful impact.
What We Offer
- Competitive salary
- Fixed-hours contracts for improved work-life balance
- Career development and progression opportunities
- Generous staff discounts across Harvard Nichols and OXO Tower Restaurant, Bar & Brasserie
- A supportive, dynamic environment where talent is recognised and rewarded
If you’re passionate about hospitality leadership, team development and delivering exceptional guest experiences, we’d love to hear from you.
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