The Hoxton
Restaurant Manager - Albie
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Company Description
We are looking for a Restaurant Manager to be part of our team for The Hoxton, Southwark in our Albie restaurant.
The Hoxton, Southwark is only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our coworking space spread over six floors.
Job Description
What you’ll do…
- Take full ownership of the day-to-day operation of Albie, leading from the front and setting the tone for service, culture and standards.
- Build, develop and inspire a high-performing front-of-house team through coaching, clear communication and regular feedback.
- Work in close partnership with the kitchen and senior F&B leadership to ensure smooth service, strong collaboration and consistent delivery.
- Manage labour, rotas and payroll in line with budget while ensuring the guest experience is never compromised.
- Own the guest journey end-to-end, proactively handling feedback and turning challenges into positive experiences.
- Oversee training, onboarding and performance management, ensuring the team understands brand values and service expectations.
- Monitor financial performance, stock levels and compliance, identifying opportunities to improve efficiency and profitability.
- Act as an Albie ambassador within the hotel, collaborating with events, sales and wider Hoxton teams.
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What We’re Looking For…
- Proven experience as a Restaurant Manager (or strong Deputy ready to step up) in a high-volume, premium restaurant or bar environment.
- Strong people leadership skills, with a track record of building engaged, motivated teams.
- Commercial awareness, with experience managing labour, costs and operational KPIs.
- Confident decision-maker who remains calm and solutions-focused under pressure.
- Flexible to work a rotating schedule, including evenings, weekends and key trading periods.
- Fluent in English; additional languages are advantageous.
- Passionate about hospitality, service and creating spaces people genuinely love spending time in.
- Down-to-earth, hands-on and aligned with The Hoxton’s informal, people-first culture.
Additional Information
What's In It For You...
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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