Barons Eden - Hotel and Spa Collection
Restaurant Manager – Ballroom
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Restaurant Manager – Ballroom
Food and Beverage Manager – Ballroom Restaurant Manager Location: Hoar Cross Hall, Staffordshire Role: Full-Time (Permanent) Reports To: Food & Beverage Manager
The Opportunity
Do you thrive in a dynamic hospitality environment with a passion for leading exceptional teams? If so, we invite you to lead an award-winning team as Ballroom Restaurant Manager at Hoar Cross Hall—where luxury meets high-performance service.
Hoar Cross Hall is part of the Barons Eden collection, a prestigious group known for delivering unmatched guest experiences in iconic spa and hospitality settings. As one of the UK’s leading spa hotels, we blend elegance with precision, aiming to deliver an indulgent dining and wellness journey.
Now we’re looking for you: a natural leader with an eye for detail, hands-on experience in luxury dining, and a personality that inspires teams to go above and beyond. If this resonates, let’s create something special together!
About the Role
Position Title: Ballroom Restaurant Manager Managerial Authority: Operational leadership over the Ballroom Restaurant, a key dining hub with a daily capacity of 600+ covers across breakfast, lunch, and dinner.
The ideal candidate is passionate, driven, and believes in elevating every guest interaction. You’ll be responsible for:
- Ensuring five-star service through a dynamic team, daily operations, and top-tier food and beverage delivery.
- Cultivating a positive, high-performing culture in a fast-paced, high-volume setting.
- Collaborating seamlessly with the kitchen, events team, and management to deliver seamless, unforgettable service.
This role demands dedication, flexibility, and hands-on leadership. If you thrive in a fast-moving luxury environment and are eager to shape excellence in hospitality, we want to hear from you!
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Key Responsibilities
Team Leadership & Motivation
- Lead, train, and inspire the front-of-house team to uphold exceptional service standards.
- Foster a supportive, inclusive work environment with a proactive focus on staff development.
Operational Excellence
- Oversee daily restaurant operations, including staff scheduling, service delivery, and team logistics.
- Ensure consistency and improvement of all service standards, aligning with the luxury brand reputation of Hoar Cross Hall.
- Coordinate seamlessly across kitchen, events, and F&B departments for meticulous execution at all service points.
Financial & Compliance Management
- Assist with budgeting, stock control, and labour analytics under guidance from the Food & Beverage Manager.
- Ensure full compliance with health, safety, and hygiene regulations.
- Monitor and report performance metrics for operational efficiency.
Guest Experience & Problem-Solving
- Anticipate and resolve guest feedback promptly, maintaining satisfaction.
- Handle service issues professionally and collaboratively, escalating when necessary.
- Respond adaptively to guest needs, ensuring each interaction exceeds expectations.
Flexible Engagement
- Varied shifts required, including evenings, weekends, and bank holidays.
- On-call availability may apply for events and peak service periods.
Requirements & Fit
Essential Criteria
- Proven experience as a Restaurant Manager, Head Waiter, or similar role in a luxury hotel or high-volume fine dining environment.
- Passion for hospitality with a five-star customer service mindset.
- Exceptional team leadership, communication, and organisational skills.
- Ability to work hands-on and adapt seamlessly to fine-tune operations.
- Strong problem-solving ability and resilience in a fast-paced environment.
- Willingness to meet flexible shift requirements.
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Nice to Have
- Experience managing multi-site or large-scale venues.
- Familiarity with Barons Eden or luxury hotel operations is a bonus.
About You
We’re seeking someone who: ✔ Leads by example and elevates others. ✔ Enjoys varied roles beyond just management. ✔ Has a warm authenticity that connects with teams and guests alike. ✔ Thrives under high standards and consistent demand.
This is a role for someone who loves the richness of great service.
How We Support You
We invest in our team and celebrate progress. Enjoy these benefits:
- Work in a historic yet modern estate where luxury is the cornerstone.
- Complimentary spa day on each work anniversary at any Barons Eden location.
- Daily complimentary meal via our staff canteen.
- Leisure & spa facilities access, including wellness classes.
- Employee Assistance Program support for work-life balance.
- 30% discount on overnight stays and spa days at any Barons Eden venue.
- Discounts on food, drink, and retail across all our sites.
- Pension scheme for future security.
- Free parking for easy access, even in challenging climates.
- Refer-a-Friend scheme – share the wealth!
- Exceptional induction and training, paired with a Perkbox online benefits platform.
- Doctor support – appointments and prescriptions accessible online.
- A fun, supportive, and inclusive culture designed for personal and professional growth.
Salary and Contract Details
- Contract Type: Full-Time (Permanent)
- Annual Salary: £43,000.00
- Weekly Hours: 45 hours
- Work Week: Rotating schedule of 5 days per week (including weekends and bank holidays).
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