Mitsu London
Restaurant Manager
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Company Description
Mitsu London is a new restaurant opening in early 2026, inspired by the energy of East London and the neighbourhood izakayas of East Tokyo. The concept combines Japanese robata grilling and kamameshi rice with a dynamic Shoreditch atmosphere, offering a menu designed for sharing, along with crafted cocktails, sake, and iced mizuwari. Guests can enjoy a vibrant social experience with a private karaoke room and DJ sets by local artists, making Mitsu a destination for both everyday dining and special occasions. Whether for lunch, after-work relaxation, dinner, or late-night celebrations, Mitsu aims to become a go-to venue for memorable experiences.
Role Description
The Restaurant Manager is a full-time, on-site role based in London, responsible for overseeing daily operations and delivering an exceptional guest experience. This role manages front-of-house service, supports food and beverage quality standards, and ensures that all guests receive attentive and efficient service.
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The Restaurant Manager leads, trains, and schedules the team, handles hiring and performance feedback, and promotes a positive, inclusive workplace culture.
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Day-to-day responsibilities include:
- Supervising service during shifts
- Monitoring reservations and walk-ins
- Coordinating with the kitchen and bar teams
- Managing customer feedback
- Maintaining health, safety, and cleanliness standards
The role also involves:
- Supporting budgeting and cost control
- Optimizing staffing and inventory
- Contributing to promotions and events that reflect Mitsu’s brand and atmosphere
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with experience creating memorable guest experiences in a fast-paced environment.
- Proven Hiring and people management skills, including recruiting, training, scheduling, and coaching diverse teams.
- Excellent Communication skills, with the ability to coordinate across front-of-house, kitchen, and bar, and to handle guest feedback professionally.
- Practical Food & Beverage knowledge, including menu understanding, service standards, and basic bar and dining operations.
- Previous experience in restaurant or hospitality management, ideally in high-energy or concept-driven venues.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
- Strong organizational and problem-solving skills, with attention to detail and commitment to health and safety standards.
- Knowledge of local licensing, hygiene regulations, and compliance requirements in London is an advantage.
- Experience with reservation systems, POS platforms, and basic financial reporting is beneficial.
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