Raising Cane's Chicken Fingers
Restaurant Operations Manager (Hourly Manager)
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Restaurant Operations Manager (Hourly Manager)
Operations Manager - Raising Cane’s Chicken Fingers®
At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – One Love! Known for our great Crew and cool Culture, we follow the philosophy: Work Hard. Have Fun. Raising Cane’s is the fastest-growing chicken concept around and is on track to become a Top 10 Restaurant Brand in the United States. Every Crewmember plays a pivotal role in our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Benefits for Full-time Restaurant Managers
For All Full-time Restaurant Managers
- Medical cover
- Competitive pension
- Access to financial advisors for budget and retirement planning
- Crewmember Assistance Program
Perks & Rewards for Restaurant Managers
- Bi-weekly pay available
- Competitive pay + monthly bonus
- 28 paid Holidays a year
- Early closure for company events
- Casual work attire
- Employee Discount Programs
Job Description
The Role
The Operations Manager (OM) supports the Restaurant Leader in delivering operational excellence and ensuring Raising Cane’s standards and culture are upheld across all restaurant operations.
Responsibilities
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Core Functions
- Executes restaurant operations functions
- Acts as manager on duty to open and close the restaurant
- Manages cash handling, ensuring accountability
- Enforces Raising Cane’s policies and standards
Shift Management
- Executes shift meetings while adhering to operations and safety standards
- Utilises required tools, forms, and logs to track performance, document results, and implement corrective measures when needed
- Deploys Crewmembers during shifts
Customer & Crew Support
- Provides exemplary customer service
- Utilises reward and recognition programs to engage Crewmembers
- Approves employee functions requiring management action (e.g., discounts, promotions, timeclock overrides)
Maintenance & Compliance
- Ensures the restaurant is clean, safe, and operating efficiently
- Completes additional duties as assigned
Essential Functions
To excel in this role, the Operations Manager will:
- Take orders accurately while processing payments efficiently
- Maintain clear and effective communication
- Work safely around hot equipment, cleaning supplies, and common ingredients (e.g., oil, flour)
- Integrate food safety and company procedures while maintaining a clean and orderly environment
- Lead by example, demonstrating Raising Cane’s commitment to high standards
- Promote a can-do mindset, coaching others to achieve their best
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Qualifications
Required Qualifications
- Must be 18 years of age or older
- GCSEs or equivalent qualifications
- 3+ years of restaurant or retail management experience
- Completion of all Raising Cane’s essential training programs
- Availability to work a variety of shifts, including days, evenings, weekends, and potential travel for work-related functions and training
- Detail-oriented, organised, and adept at managing multiple priorities in a fast-paced environment
- Self-driven, flexible, and energetic with:
- Strong analytical, written, and verbal communication skills
- Ability to recognise and analyse problems, set goals, and implement actionable solutions
- Proficiency in Microsoft Office (Excel, Word, Outlook) and a knack for adapting to new technology systems quickly
Additional Information
Career Privacy Notice
Note: This position is currently not open to visa sponsorship applicants. You must hold a valid Right to Work in the UK to apply.
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