Raising Cane's
Restaurant Operations Manager
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Operations Manager – Raising Cane’s Chicken Fingers
Company Description
At Raising Cane’s Chicken Fingers, we stand by "One Love", serving only the most craveable chicken finger meals. Famed for our great Crew and cool Culture, we uphold the philosophy of Work Hard. Have Fun. Raising Cane’s is the fastest-growing chicken concept globally, aiming to become a Top 10 Restaurant Brand in the US, and each Crewmember is vital to our success. Join the Team and Raise The Bar!
Benefits for Full-Time Restaurant Managers
For All Crewmembers
- Medical Cover
- Competitive Pension
- Access to financial advisors for budget and retirement planning
- Crewmember Assistance Program
Perks for Restaurant Managers
- Bi-weekly pay (available)
- Competitive pay + monthly bonus
- 28 paid holidays per year *
- Early closure for company events
- Casual work attire
- Employee Discount Programs
Job Description: Operations Manager (OM)
Your Role at Raising Cane’s
The Operations Manager (OM) supports the Restaurant Leader in ensuring operational excellence, upholding Raising Cane’s standards and culture across all restaurant operations.
Key Responsibilities
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Core Responsibilities
- Executes restaurant operations functions
- Acts as manager on duty, opening/closing the restaurant
- Manages cash handling and ensures accountability
- Enforces Raising Cane’s policies and standards
- Ensures compliance at shift management meetings aligned with operations and safety standards
- Utilises required tools, forms and logs for:
- Shift execution
- Documenting results
- Taking corrective action when needed
- Deploys Crewmembers during shifts
- Provides exemplary customer service
- Runs reward and recognition programs for Crewmembers
- Approves employee functions requiring manager sign-off (e.g., discounts, promotions, timeclock overrides)
- Maintains restaurant cleanliness and ensures facilities operate effectively
- Completes any additional duties as assigned
Essential Functions
To excel in this role, you must consistently demonstrate:
- Accurate order-taking, efficient payment processing, and clear communication
- Ability to work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil/flour
- Strict adherence to food safety and company procedures while maintaining a clean, safe restaurant
- A commitment to leading by example—upholding Raising Cane’s standards at all times
- A "can do" mindset, coaching others to reach their potential
- Strong analytical, written and verbal communication skills
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Qualifications
Required Qualifications
- Must be 18 years of age or older
- Hold GCSEs or equivalent qualifications
- 3+ years of restaurant management or retail leadership experience
- Willingness to complete all Raising Cane’s required training programs
- Flexibility to work:
- A variety of shifts (days, evenings, weekends)
- Travel for work-related functions/training
- Highly organised, detail-oriented, and capable of managing multiple, shifting priorities
- Self-driven, adaptable and energetic with:
- Strong verbal/written communication
- Clear thinking under pressure
- Ability to analyse problems, set goals, and execute solutions
- Proficiency with:
- Microsoft Office (Excel, Word, Outlook)
- Quick adaptation to new systems
Additional Information
- Career Privacy Notice: Respect and confidentiality will be upheld.
- Visa Note: This role does not offer visa sponsorship, and applicants must have a valid Right to Work in the UK.
Salary:
Hourly
Department:
UK Management / Operations
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