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Restaurant Reservations Agent – Waldorf Astoria London – Admiralty Arch
About the Role
Waldorf Astoria London – Admiralty Arch is seeking a Restaurant Reservations Agent to join the pre-opening team for its highly anticipated new luxury hotel set to open later this year.
This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this iconic landmark.
Located at the end of The Mall, opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature:
- 100 elegant rooms and suites
- 17,500 sqft of private residences
- Two signature restaurants:
- Coreus by Clare Smyth (Michelin-starred)
- Café Boulud by Daniel Boulud (Michelin-starred)
- A world-class spa
- State-of-the-art fitness facilities
- Grand event spaces, including a ballroom for 320 guests
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, renowned for its timeless elegance, iconic properties, and elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
A World of Opportunities at the UK’s #1 Great Place to Work 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals while on duty
- Exceptional development programmes to support career growth
- Opportunities to make a meaningful impact through corporate responsibility initiatives
- Team Member Travel Programme with exclusive discounted stays and 50% off food & beverage
- High street savings via Perks at Work
- 28 days’ holiday (including bank holidays), rising to 33 days with length of service
We seek hospitality professionals passionate about delivering an exceptional five-star experience, consistently upholding world-class service standards recognised by Forbes.
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Responsibilities
Here’s what you’ll do during a typical day:
As a Restaurant Reservations Agent, you will act as a key ambassador for the hotel’s dining and event experiences, serving as the primary point of contact for all reservations.
Key Responsibilities Include (But Are Not Limited To):
- Accurately manage all restaurant reservations, private dining inquiries, and guest correspondence, including confirmations and billing details
- Handle telephone, email, and written inquiries with polish, discretion, and efficiency, aligning with brand strategy and luxury service standards
- Maintain expert knowledge of all hotel F&B outlets, menus, experiences, and local area to provide bespoke recommendations
- Secure reservations, enforce policies, and apply cancelation/no-show charges appropriately to maintain guest satisfaction and revenue integrity
- Conduct thorough pre-arrival and arrival quality checks to ensure seamless guest preferences and expectations
- Respond to all guest and client communications with professionalism, warmth, and attention to detail
- Deliver prompt, refined service while upholding luxury brand standards
- Plan, coordinate, and execute small-scale events, including:
- Private dinners
- Lunches
- Afternoon teas
- Special dining experiences
- Build meaningful guest relationships through interaction and anticipation, fostering loyalty and repeat business
- Proactively upsell opportunities to enhance guest experiences and drive incremental revenue
- Ensure BEOs and group function sheets are accurately prepared and handed over weekly to F&B and Front Office teams
- Conduct site visits, show rounds, pre-event meetings, and post-event reviews as required
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What We’re Looking For
You must be guest-centric, detail-driven, and aligned with ultra-luxury service values. Successful candidates will demonstrate:
- A passion for delivering exceptional, personalized guest service
- Polished, confident telephone and communication skills (verbal & written)
- Exceptional organizational and administrative proficiency
- Strong attention to detail
- Intermediate computer skills and comfort working across multiple systems
Advantageous Experience:
- Previous experience in reservations, food & beverage, or luxury hospitality
- Further/higher education qualifications in hospitality, events, or a related discipline
Qualifications
What It Takes to Make the Stay
At Hilton, our Core Values define success and guide the qualities we seek:
✔ A passion for spreading the light and warmth of hospitality ✔ Integrity in every action ✔ Leadership and inspiring others ✔ A belief in teamwork-driven outcomes ✔ Ownership and accountability ✔ Urgency and discipline in every moment
About Us
Join an Award-Winning Workplace Culture
At Hilton, we foster an exceptional workplace for our Team Members so we can deliver unbeatable guest experiences.
- Global leader in hospitality, welcoming over 3 billion guests
- Recognised repeatedly on Great Place to Work and Fortune’s Best Employers lists
- Commited to setting new industry standards for hospitality
Whether you’re starting your career or exploring new opportunities—we support your journey every step of the way.
"Come for the job, stay for the career—and help us make every stay magical."
Ready to be part of legendary hospitality? Explore our Careers Blog to learn why Hilton is more than just a great place to stay—it’s a great place to work.
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