Legends Global (Europe)
Restaurant Supervisor
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Restaurant Supervisor
Restaurant Section Supervisor – AO Arena
Join The Mezz as a Restaurant Section Supervisor, leading premium dining experiences at one of the world’s most iconic arena venues.
🌟 If you thrive under pressure, love hospitality, and enjoy crafting immersive guest experiences in a live events setting, this role is for you.
The Venue
- AO Arena, a live entertainment powerhouse, has welcomed 30+ million fans since 1997
- Hosts legendary music acts, major sports events, and gaming spectacles
- Recently transformed with a £50 million upgrade, maintaining its global reputation
- Centrally located in Manchester, the UK's live events capital
- Belongs to Legends Global, a leading force in the hospitality and entertainment sector
The Role
The Restaurant Section Supervisor oversees dining operations end-to-end, ensuring smooth service in fast-paced, high-pressure environments.
Key Responsibilities
- Section Leadership
- Welcome and seat guests as required
- Take accurate food and drink orders
- Coordinate with kitchen and bar to deliver flawless premium service within tight event deadlines
- Guest Experience
- Provide personalised recommendations and handle allergens/special requests
- Execute service recovery to resolve issues promptly and professionally
- Orders & Delivery
- Accurate POS system use (entering orders, confirming modifiers/allergens)
- Expedite plated food on the pass, ensuring correct, timely delivery
- Supervise beverage service (wine by-the-glass, cocktails, beers, no/low alcohol)
- Presentation & Standards
- Maintain table readiness, cleanliness, and brand standards
- Station stocking and side-work management
- Team Development
- Mentor junior servers and runners with on-floor leadership
- Lead by example in service quality, operational flow, and sales techniques
- Financial & Logistical Tasks
- Manage bills, split checks, and process payments accurately
- Record comps (complimentary items) and voids according to policy
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What We’re Looking For
- Essential Criteria
- Proven experience in upscale or high-volume restaurant service
- POS system familiarity (customers like Wares or similar POS) and direct menu knowledge
- Solid understanding of wine by-the-glass, cocktail basics, and beverage pairings
- Exceptional allergen awareness with transparent guest communication
- Meticulous order accuracy under time constraints
- Ability to thrive in unpredictable environments—multitasking, pacing, and stress resilience
- Flexibility & Availability
- Must commit to on-call or last-minute changeovers
- Evenings, weekends, and bank holidays available as per AO Arena’s schedule
Why Work Here?
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💰 Competitive Pay – Earn a strong hourly rate per your role. ⏰ Flexible, Casual Work – Shift selection aligns with your personal schedule. 📅 Fortnightly Payment – Pay reminders delivered every two weeks for your shifts. 🎉 Sociable Team Culture – Join a diverse and friendly workforce passionate about live events. 🚀 Career Growth – Develop skills in the live events industry with access to broader Legends Global opportunities.
Recruitment Process
- Step 1: Submit an application + record short video responses to 2 interview questions.
- Step 2: Successful candidates invited to an induction and in-person interview at AO Arena.
- Pre-Employment Checks (subject to offer):
- Identity and address verification
- Right-to-work check
- Employment history & qualifications
- Basic or enhanced DBS check (if relevant)
Inclusive Workplace
At Legends Global, we champion: ✔ Green, innovative digital entertainment solutions ✔ Diversity, equity, and equal opportunity initiatives ✔ Flexible working requests supported throughout the recruitment cycle
If accommodations are needed during interviews, let us know. We’re committed to ensuring your experience is fair, transparent, and accessible.
Apply now! Submit your application ASAP—positions reviewed rolling and may close before stated deadline.
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