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JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A RESTAURANT SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
As Supervisor of Breakfast restaurant operations you will be supporting and reporting directly to the Breakfast Manager, F&B Operations Manager and the Restaurant Management Team. You’ll take full pride in playing host to our guests and will lead Restaurant Service from the front, overseeing a very busy service that is dedicated to the guest experience and culinary excellence. As Restaurant Supervisor you may be required to support in other Food and Beverage Outlets on an ad hoc basis inclusive of Seaforth, Meetings and Events, The Botanic Tea Room or Palm Court. Overall, leadership, proactivity and standards of excellence is key.
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- You will assist Management in the leadership and direction of service within the Breakfast area and you will proactively know how to pre-empt the needs of our guests - ensuring our team consistently reach the same standard.
- You will play an important role within the division. Nurturing strong relationships is crucial to the successful management of the Restaurant and the Restaurant team.
- Responsible for all areas of service and preparation, ensuring all opening, closing checklists are completed daily.
- You will be able to read the room, anticipating and ensuring that you and the team are fulfilling the expectations of our guests with efficiency and care.
- Warm, thoughtful, professional, and well groomed – you will be a key player in ensuring our service is unparalleled.
- You will actively follow AA and LQA Standards at every interaction with our guests both in person and by phone and ensure that your team members adhere to these standards through efficient training and constructive feedback.
- You will ensure there are always an effective and efficient handover to the Food and Beverage team of the days events.
- You will be consistently ensuring your team are maximising revenue by upselling all aspects of Food and Beverage.
- Managing Res-Diary efficiently ensuring that all covers are accurately logged, and No-Shows charged accordingly.
- You will carry out pre-arrival calls to large parties and proactively resolve any complaints.
- Naturally, you will be the front and centre of every event within the Restaurant.
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WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?
_You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._To learn more about our full benefits package, click here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH
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