Legends Global (Europe)
Restaurant Supervisor
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Restaurant Supervisor
Restaurant Section Supervisor – AO Arena
Join The Mezz at AO Arena for animated premium dining experiences
AO Arena’s Mezzanine restaurant invites confident, passionate hospitality professionals to take ownership of their section as a Restaurant Section Supervisor. If you thrive under pressure, love delivering curated dining experiences, and enjoy working in a dynamic live events environment, this event-based casual role could be for you.
About AO Arena
AO Arena is Manchester’s home of powerhouse live entertainment, welcomed over 30 million fans since 1997. From groundbreaking music festivals to major sporting events and shows, it hosts world-class moments. Following a £50M transformation, the arena redefines premium hospitality—whether for concert crowds, corporate clients, or celebrities.
The arena combines high-energy live events with impeccable service standards, demanding attention to detail, team collaboration, and adaptability.
The Role
You’ll supervise, instigate, and perfect service in a fast-paced, high-tempo environment. This isn’t shifts behind a bar—this is leading an entire dining section:
- Overseeing food and beverage orders, allergens, and special requests.
- Managing service flow, timings, and delivery to match event schedules.
- Coordination with kitchen teams and bar staff to ensure seamless delivery.
- Baby-minding junior servers, coursing trays accurately, and balancing customer needs with event timings.
Not a ‘9 to 5’: This is casual, event-driven work, with flexibility around school/CTDs/work commitments. Shifts typically run in short blocks to fit around AO Arena’s schedule—weekdays, evenings, weekends, and bank holidays (a live events life!).
Key Responsibilities
1. Section Ownership & Leadership
- Welcome, seat, and oversee guests in your assigned section.
- Manage order accuracy—ensuring correct beverage pairings, allergens, and modifiers.
- Align service with event schedules, delivering timely but non-rushed execution.
- Oversee tray delivery and food presentation from pass to table.
2. Guest Experience
- Enhance guest experience by taking orders, making recommendations, and anticipating needs.
- Handle complaints/sticky situations with professionalism and recovery skills.
- Ensure allergens, dietary requests, and menu personalisation are managed flawlessly.
- Maintain brand standards and table presentation at all times.
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3. Beverage & Order Accuracy
- Master beverage knowledge: wines by the glass, cocktails, beers, and no/low-alcohol options.
- Liaise with the bar to secure sign-offs, pairings, and signature checks.
- Track drinks and comps (scrip freebies for signings/celeb guests).
- POS system savviness—order entry, modifier tracking, and void graciousness.
4. Standards & Presentation
- Pre-opening prep: ensure table run (linen, glassware, cutlery) is pristine for every shift.
- Sidework and multitasking—staying ahead of service with minimal interruption.
- Zoomier aesthetics: polished tables, correct charging, and drink presentation consistency.
- Maintain ABC (Always Be Cleaning) principles—neat, efficient service environments.
5. Team & Sales Mentorship
- Mentor junior servers with proven steps of service (order flow, upselling).
- Set a professional exemplars—sales drive, pacing, engagement, and team coordination.
6. Accounting & System pérdency
- Closing out bills and last-call:
- Balance and match splits.
- Handle payments, drags (comps), and tipping schemes.
- Record comps/voids and discounts in the POS.
- Ensure POS accuracy—avoid discrepancies in tabs.
Minimum Requirements
- Confident floor experience: Proven track record in high-volume, upscale, or premium fast-casual environments.
- Remains sharp: Leadership in peak busyness (dem『**dीं demand flexibility yet artistry of fast pacing.
- POS versatility: Strong with industry software—order entry, modifier handling, check control.
- Beldeed guarantees:
- Wine service basics: training/appetite to learn AO’s house lists.
- Cocktail foundation (ingredients/Smash Margaritas <-> signature pairings).
- Resilience: Stay calm under high-pressure service—information in maths, mind reading service cues.
Qualities That’ll Elevate You
✔ Multi-tasking masterpiece: Juggling orders, timelines, and candidates seamlessly.
✔ Retail DNA: Proactiveness in keeping tabs tidy, encouraging upsells, and refill judgment.
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✔ Positive crisis lidbridge: Handling server support scenarios with customer recovery finesse.
✔ Physical checks: Good longevity—standing for hours, repetitive precision work.
Benefits
💪 For those who fit right in:
✅ Generous pay rates: Earn a competitive hourly rate matching AO Arena’s premium service standards.
✅ Flexible short shifts: Match work around studies, CTDs, or other commitments—eliminative block work.
✅ Fortnightly payments: Get paid every two weeks—secure shift-based finance.
✅ DSA (Diverse Social Allure): AO’s team is dead splash—a planet of table- livello candidi configurations, shifting friends.
✅ High-speed vibes: Be part of AO’s buzz, exclusive events, and networking—even with stars.
✅ Leadership ladders: Potential to jump aboard promotions or casual-teams stats, seamless pathways to ** cups** * Leadership* or Manager roles within Legends Global.
How to Apply
Express your interest and submit your application— AO’s team to gasp video responses, showing off confidence, charm, and suitability. We’ll invite top candidates for a simple, happy induction + 30-minute interview.
Requirments prior employment:
- Identity + address verification.
- Right to work check.
- Employment/ self-driving verification.
- 🛑 If security badging is needed please inform—we could do DBS.
- COVID-Cons � yalualization for future risk (but no vaccine/code on workforces).
AO Arena/ Legends Global Inclusivity
Legends Global sets a bar for green, fast, and innovative venues. We’re a culturally vibrant organisation that prioritises talented diversity with initiatives. We recognise talent beyond CVs, and we admit gifts of adjustment if requested.
Flex pay schedules or contract variations, discuss in your annd objective has briable and that we imosse G(QUISTEL AND IT ENTERTAINMENT WERTHE— sorry for specifics —employees everywhere.**
⚡ Ready to dazzle a pub’s section? Apply today—let’s find the right-cell crew.**
(NOference: AO Arena = #LegendsGlobal #MezzanineSquad — forever social Верховного diversification)*
AO Arena hosts team event timelines and availability demands.
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