Oatlands Park Hotel
Restaurant Supervisor
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Oatlands Park Hotel is hiring for an experienced Restaurant Supervisor. Looking for your next opportunity? Keep reading!
ABOUT US:
Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers.
Each member of the team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.
JOB OVERVIEW:
Reporting to the Restaurant Manager, as Restaurant Supervisor you will assist in ensuring the smooth running of the restaurant, maintaining high service standards and maximising sales by leading and motivating the restaurant team.
MAIN RESPONSIBILITIES:
- Ensure service staff provide customers with prompt, professional, efficient service
- Ensure immaculate personal presentation of all service staff, adhering to company dress code.
- Ensuring cash handling procedures are adhered to and that customer billing is correct.
- Maintain full and comprehensive knowledge of the menu, specials etc, able to advise customers and service staff on all dishes offered.
- Strive to continuously improve customer service.
- Achieve targets and objectives set.
- Ensure that restaurant is set up for service, monitoring, supporting and assisting waiting staff.
- Ensure the restaurant runs smoothly, maintaining high standards of provision and service.
- Deal efficiently and effectively with customer complaints and operational issues.
- Monitor and maintain stock levels to operational requirements.
- Provide inspiring and motivational leadership.
- Monitor staff sickness, absence and time-keeping ensuring adherence to company rules and procedures.
- Ensure that all staff comply with the statutory and company Health Safety & policies and procedures.
- Assist in the Induction of new employees.
- To assist with training of new and existing staff.
- To set up the restaurant according to the function sheets.
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SKILLS & SPECIFICATIONS:
- 2 + years restaurant experience in 4/5 star/luxury hotel restaurants.
- Experience of working with multi-cultural teams.
- Excellent customer relationship management skills.
- Strong organisation & administrative skills.
- IT skills – MS Office, Opera.
- Strong communicator.
- Team Player.
- Enthusiastic and energetic
- Passionate about customer service
- Immaculate personal presentation
- To live no further than a 30-mile radius from the hotel and be a driver
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EDUCATION & QUALIFICATIONS:
- 5 GCSE grade A-C including maths and English or equivalent.
- Professional restaurant management qualification (HNC/HND).
- Other relevant professional qualification (food & beverage related).
- Food hygiene and appropriate HS&E & First Aid accreditation/certification.
BENEFITS:
- Competitive Salary
- Uniform
- 28 days annual leave
- Pension scheme
- Free meals on duty
- Free parking
- Friends and family rates.
APPLY NOW:
To apply, please send your CV and a covering letter to HR Officer, Margarida Richardson at m.richardson@oatlandsparkhotel.com
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