Dobbies Garden Centres
Restaurant Team Leader
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Restaurant Team Leader
Restaurant Team Leader
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants – ensuring tasty food, maintaining food hygiene, and mentoring Restaurant Customer Advisors while supporting the management team.
Responsibilities
- Supporting and coaching other members of staff, and deputising for management in their absence
- Providing great customer service, including assisting customers with transactions across the restaurant
- Ensuring staff efficiency and covering all stations effectively while maintaining a high level of service for customers
- Driving sales through customer interactions and promoting the benefits of Dobbies Club membership
- Ensuring compliance with Restaurant Operational procedures, monitoring standards, and guiding the team to follow company guidelines
- Responding to customer queries with high-quality product knowledge, including handling dietary restrictions, allergies, and special requirements
- Collaborating with your team to maintain the restaurant’s cleanliness and hygiene
- Taking on some keyholder responsibilities when necessary
Who We Are Looking For
You’ll have a passion for food and hospitality and delivering an outstanding customer experience, always serving others with positivity. Ideally, you’ll bring:
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- Experience in a customer-facing role, a passion for hospitality, and supervisory experience
- Relevant food safety qualifications (advantageous, but not essential)
- Strong teamwork skills, with an ability to build relationships and celebrate success together
- A reliable and hardworking attitude, punctuality, and a professional presentation
- Eagerness to learn new skills and grow in the role
- Thriving in a busy, fast-paced environment
- A commitment to demonstrating our core values at all times:
- "We’re one team, getting better every day."
- "We bring a smile."
- "We live and breathe gardens."
- "We make it work for our customers."
What We Offer
- Generous annual leave entitlement, with flexible use of holidays and minimal statutory days off
- Exclusive discounts across our stores:
- 50% off in Restaurants
- 25% off in the Garden Centre
- 10% off in our food halls
- Stream – supporting your financial wellbeing with:
- Access to earnings early
- Savings tools
- Financial advice
- Retail Trust – confidential support and benefits, including:
- A virtual GP and free counselling service
- Discounted retail rewards via our employee wellbeing platform
- Dobbies Academy – professional development through our eLearning platform and training programmes
- A thriving culture with a passionate, diverse, and committed team dedicated to delivering great experiences for customers
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About Us
At Dobbies, we pride ourselves on a heritage stretching back to 1865, founded by James Dobbie. We are the only UK garden centre retailer with stores in every nation across the British Isles.
Our love and enthusiasm for gardens and plants set us apart. In our stores, this is reflected through:
- Own-brand and branded products
- Concession partnerships
- Fresh experiences like our restaurants and coffee shops
We believe in garden living year-round and host a calendar of events and experiences that foster community and bring people together. Our national charity partner is vital not only to our colleagues but to communities nationwide.
We’re committed to being a great place to work by encouraging our team to be their best selves, share achievements, and celebrate together—so we can make it work for our customers.
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