MAG (Airports Group)
Retail Account Manager
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Summary
Retail Account Manager (Category Manager)
Based at Manchester Airport
Permanent
Hybrid working available
Why MAG?
Every year, Manchester Airport connects over 32 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
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- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
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The role
Reporting to the Retail Director, you will be responsible for helping create and executing the Retail strategy to maximise the retail revenue and densities to deliver against the agreed business plan. As the Retail Account Manager, you will be negotiating, tendering, managing and maximising partner contracts and tracking performance and KPIs to deliver business critical revenue and the desired guest experience.
What will make you successful in the role?
- Proven experience in a commercial, contractual or similar business function, with a strong understanding of contract management and commercial principles.
- Sound knowledge of contract law, governance, commercial finance and legislative requirements, with the ability to apply these in a practical business environment.
- Strong commercial acumen, with the ability to identify opportunities, negotiate effectively and deliver commercial value.
- Experience interpreting financial information, including sales performance, costing, pricing, estimating and due diligence to support informed business decisions.
- Excellent understanding of customer, partner and supplier relationships, with the ability to build effective partnerships and manage third-party stakeholders.
- Strong analytical skills, with the ability to quickly grasp complex detail while maintaining a strategic, big-picture perspective.
- Confident communicator with excellent influencing skills, able to engage and build credibility with senior stakeholders and external partners.
- Proficient in business systems and Microsoft Office, with experience using information and reporting tools to support commercial decision-making.
- Relevant degree, professional qualification or equivalent commercial experience, with a commitment to continued professional development.
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