Virgin Media O2
Retail Advisor, 16hrs 12M FTC, Londonderry - Foyleside
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Retail Advisor, 16hrs 12M FTC, Londonderry - Foyleside
Retail Advisor (Part-Time) – Londonderry
Location
Londonderry
Job Family
Retail
Job Type
Part Time
Posted Date
02-Jul-2026
Ref #
74501
About The Role
As a Retail Advisor, you’ll be the trusted point of contact for customers, helping them make informed decisions about our technology products while delivering outstanding service. This isn’t just about selling—it’s about building trust, empathy, and lasting customer relationships.
You’ll earn a competitive hourly rate of £13.45.
Key Responsibilities
- Help customers choose from our range of products, including:
- Mobile phones & tablets
- SIM cards & accessories
- Broadband solutions
- TV & entertainment packages
- Guide customers in selecting the best price plan and setup for their lifestyle
- Confidently showcase new and existing technology, highlighting features like accessibility tools
- Take ownership of customer queries, resolving issues efficiently and ensuring high satisfaction
- Support your team in achieving store targets and maintaining strong customer outcomes
Support You’ll Receive
- Induction: 30 hours (2 x 2-day sessions) covering product knowledge, systems, and customer experience
- Ongoing coaching & development to fuel your growth post-induction
- A collaborative retail team where shared success and learning are valued
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Our Ways of Working
- Flexible shifts across store opening hours, including evenings, weekends, and peak trading periods
- Shift patterns discussed during recruitment to ensure clarity
Our Commitment to Diversity & Inclusion
Virgin Media O₂ is an equal opportunities employer, dedicated to removing bias and barriers. We offer:
- Employee network groups championing allyship, connection, and inclusion
- Support for all employees, ensuring everyone feels seen, heard, and valued
About Us
At Virgin Media O₂, we connect millions across the UK through broadband, mobile, TV, and entertainment. Our retail teams play a vital role in helping customers understand their options and make confident choices.
We’ve been named one of the Financial Times Top 500 Best Employers for 2026.
Must-Have Qualifications
To thrive in this role, you should bring:
- Confidence & strong communication skills
- A passion for delivering outstanding customer experiences
- Resilience & motivation to hit targets
- Flexibility to adapt to varied customers, products, and priorities
- An open mindset & eagerness to learn in a fast-paced retail environment
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Desirable Attributes
A customer-focused mindset and enthusiasm for technology are key. If you’re eager to build skills through structured training and support, this role is perfect for you.
Why Work With Us? (Benefits)
Enjoy a competitive compensation package, including:
- Bupa healthcare, wellbeing support, life cover, pension, and generous holiday entitlement (plus your birthday off)
- Discounts on broadband, TV & mobile
- Cycle-to-Work schemes
- Dental insurance & neurodiversity assessments
- Access to the Virgin Family platform and O₂ Priority
Next Steps
Ready to join us?
- Apply online by completing our quick assessment
- If successful, enjoy a chat with a friendly recruiter
Adjustments for application and interviews are always supported.
Note: Offers are subject to background checks—criminal record and financial where applicable—proceeding as agreed.
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